At arenaflex, we're a leading mobile game development company that's revolutionizing the way people play and interact with our games. With a global player base of over 30 million people and a staggering 2.3 billion installations worldwide, we're one of the most successful mobile game development companies in the world. Our commitment to innovation, creativity, and excellence has earned us a spot among the top 3 in the world in terms of revenue, and we're first among all mobile applications in EMEA.
We're now seeking a dynamic and skilled Customer Support Representative to join our team. As a key member of our support team, you'll have the opportunity to make a real impact on the lives of millions of players worldwide. If you're passionate about delivering exceptional customer experiences, have a knack for technical concepts, and are fluent in German, English, and Russian, we want to hear from you!
**About arenaflex**
arenaflex is a global leader in mobile game development, with a diverse portfolio of games that cater to a wide range of players. Our games are designed to be engaging, entertaining, and accessible to players of all ages and skill levels. We're committed to innovation, creativity, and excellence, and we're always looking for talented individuals who share our passion for delivering exceptional customer experiences.
**Key Responsibilities**
As a Customer Support Representative at arenaflex, you'll be responsible for:
* Providing technical support for our free-to-play mobile games across multiple platforms, including iOS, Android, and PC
* Engaging with a global player base, offering technical advice and assistance to resolve issues and enhance the gaming experience
* Identifying, prioritizing, and swiftly resolving issues, collaborating with diverse departments such as production, QA, design, programming, legal, and marketing for seamless solutions
* Using your research skills to come up with innovative solutions and enhance our support services
* Managing player tickets with the help of support engineers to ensure timely and effective resolution of issues
* Collaborating with cross-functional teams to resolve complex issues and improve overall customer satisfaction
**Requirements**
To succeed in this role, you'll need:
* Excellent communication skills in English, both verbal and written
* Excellent communication skills in German, both verbal and written
* Excellent communication skills in Russian, both verbal and written
* A knack for swiftly grasping technical concepts and explaining them to users with different levels of technical expertise
* Experience playing mobile games is preferred, but not required
* Strong problem-solving skills and the ability to work independently in a fast-paced environment
* Excellent time management and organizational skills, with the ability to prioritize tasks and meet deadlines
* Strong attention to detail and ability to maintain accurate records and reports
**Our Perks**
At arenaflex, we believe in taking care of our employees and providing them with a comprehensive benefits package that includes:
* Healthcare: We reimburse online sessions with a psychologist and offer you and your children healthcare, including dental insurance and treatment for COVID-19.
* Work-life balance: We offer a generous amount of paid vacation days and sick leave. In special circumstances, additional days off can be requested.
* Professional development and education: We reimburse participation in relevant conferences and courses, and regularly conduct internal bootcamps. We also provide access to discounted English language courses.
* Entertainment and merch: Every year we hold hundreds of events around the world, including contests, sports challenges, parties, hackathons, and offline events for individual teams.
* Fitness: We support leading a healthy lifestyle and offer reimbursement for gym memberships, or fitness app subscriptions.
* Community involvement: We launch charity projects and support the initiatives of employees through our grant competition.
**Work Format**
As a remote employee, you'll have the flexibility to work from anywhere in the world, as long as you have a stable internet connection and a quiet workspace. Alternatively, you can choose to work from one of our offices in Armenia, Georgia, Kazakhstan, or Montenegro.
**Why Join arenaflex?**
At arenaflex, we're passionate about delivering exceptional customer experiences and creating a positive impact on the lives of millions of players worldwide. We're a dynamic and innovative company that's always looking for talented individuals who share our passion for excellence. If you're looking for a challenging and rewarding career opportunity, we want to hear from you!
**How to Apply**
If you're a motivated and skilled Customer Support Representative with a passion for delivering exceptional customer experiences, please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
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