**Job Summary:**
Join arenaflex, a dynamic and innovative organization, as an Experienced Customer Support Representative. In this hybrid role, you will work 3 days in our office and 2 days from the comfort of your own home. As a liaison between customers and internal departments, you will be responsible for ensuring customer satisfaction by responding to inquiries, resolving product-related problems, and providing exceptional service. If you are passionate about delivering top-notch customer experiences and building strong relationships, we encourage you to apply for this exciting opportunity.
**About arenaflex:**
arenaflex is a leading organization in the industry, committed to delivering cutting-edge solutions and exceptional customer service. Our team is dedicated to fostering a culture of innovation, collaboration, and mutual respect. We believe that our employees are our greatest asset, and we strive to provide a supportive and inclusive work environment that encourages growth and development.
**Key Responsibilities:**
As an Experienced Customer Support Representative, you will be responsible for:
* Responding to all incoming customer calls from customers, sales reps, and service techs, and serving as a back-up for placing service part orders
* Assisting customers by determining order status and working to resolve product-related problems and questions
* Informing customers of standard procedures when placing an order and following up (verbally or in writing) to ensure customer satisfaction
* Following a standardized order entry process to ensure 100% accuracy for all orders (as defined by the company) that are submitted electronically or by fax with 48-hours of receipt for capital orders and 24-hours for service orders
* Initiating and tracking documentation to authorize and direct work according to customers' contractual obligations
* Providing exceptional customer service, living the arenaflex brand values, and developing true friendships with our customers
* Building relationships and fostering teamwork with fellow team members, leadership, and individuals within other departments
**Essential Qualifications:**
* 2+ years of work experience in a customer-facing role
* High school diploma or equivalent
* Basic reading and math skills, and ability to adhere to safety-related issues, including good housekeeping, ergonomics practices, documentation, and team concepts
* Ability to effectively demonstrate knowledge of modern office procedures by utilizing personal computers, fax machines, and copy machines
**Preferred Qualifications:**
* PC literate, with experience in ERP systems (JDE/SAP/Sales Force/Genesis)
* Customer Service experience, strongly preferred
**Skills and Competencies:**
* Excellent communication and interpersonal skills
* Ability to work effectively in a team environment
* Strong problem-solving and analytical skills
* Proficiency in Microsoft Office and other productivity software
* Ability to adapt to changing priorities and deadlines
* Strong customer service skills, with a focus on delivering exceptional experiences
**Career Growth Opportunities and Learning Benefits:**
As an Experienced Customer Support Representative at arenaflex, you will have the opportunity to:
* Develop your skills and knowledge in customer service, sales, and marketing
* Work with a dynamic team of professionals who are passionate about delivering exceptional customer experiences
* Participate in ongoing training and development programs to enhance your skills and career prospects
* Collaborate with cross-functional teams to drive business growth and innovation
**Work Environment and Company Culture:**
arenaflex is committed to creating a supportive and inclusive work environment that encourages collaboration, innovation, and mutual respect. Our office is designed to foster creativity and productivity, with amenities such as:
* Flexible work arrangements, including hybrid work options
* Collaborative workspaces and meeting rooms
* Access to state-of-the-art technology and tools
* Opportunities for professional development and growth
* Recognition and rewards for outstanding performance and contributions
**Compensation, Perks, and Benefits:**
arenaflex offers a competitive compensation package, including:
* Competitive salary and bonus structure
* Comprehensive benefits package, including medical, dental, and vision insurance
* 401(k) retirement plan with company match
* Paid time off and holidays
* Access to employee discounts and perks
* Opportunities for professional development and growth
**How to Apply:**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [careers.arenaflex.com](http://careers.arenaflex.com). We look forward to hearing from you!
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