Are you passionate about making a difference in people's lives? Do you have a compassionate and patient approach that can help individuals navigate complex public benefit programs? If so, we invite you to join arenaflex as a Customer Support Representative, providing essential support to individuals enrolling in public benefit programs.
As a Customer Support Representative at arenaflex, you'll have the unique and rewarding opportunity to make a tangible impact on people's well-being and peace of mind. You'll be part of a team that is dedicated to delivering exceptional customer service, and your empathetic and professional approach will help ensure that callers receive the assistance they need.
**What You'll Be Doing**
As a Customer Support Representative, you'll be responsible for:
* Answering inbound calls from individuals seeking assistance with public benefit programs enrollment
* Interacting with customers in a professional, empathetic, and compassionate manner, providing information in accordance with established policies, procedures, and privacy laws
* Assisting customers with program enrollment, routing them to the appropriate contacts via three-way calls to ensure a smooth call transfer
* Providing assistance with communication needs, such as relay services for callers with speech or hearing impairments, translation services for callers who don't speak English, and more
* Placing outbound calls as needed to share time-sensitive information with customers
* Using multiple computer systems to access data and document information
**About You**
To support arenaflex, you should have at least one year of customer service experience. Knowledge of public benefit programs and prior experience in a health or human services setting is very helpful, but not required. In addition, you will need:
* Excellent written and verbal communication skills
* Great active listening skills
* Strong attention to detail
* Strong PC skills, including the ability to quickly learn new computer applications
* A positive attitude
* Empathy, patience, and professionalism
* Strong multitasking skills and the ability to adapt to change in a fast-paced environment
* The ability to maintain up-to-date knowledge of applicable programs, policies, and procedures
* Good problem-solving and de-escalation skills
* The ability to maintain confidentiality of sensitive information
**Your Home Office Environment**
To be a Customer Support Representative, you will need:
* A computer meeting these criteria:
+ Operating System: Windows 10 or 11 (Macs and Chromebooks are not supported at this time)
+ Memory: 8GB of RAM
+ CPUs (Speed * Processors): 6
+ Hard Drive: At least 500MB of free space
+ Sound: sound card (standard on most computers)
+ Up-to-date antivirus software
+ Access to high-speed, hardwired internet (no Wi-Fi or Satellite, please)
+ Dual monitors
+ A USB noise-cancelling headset
+ A webcam for your certification experience
**Where arenaflex Contracts**
arenaflex contracts with people in 31 states. The only states we do not currently contract in are: AR, AZ, CA, CO, CT, DC, HI, IL, MA, MD, ME, MN, MO, NJ, NY, OR, RI, VT, WA, and WI. We do not currently contract with anyone outside of the US.
**Flexible Hours of Operation**
As a Customer Support Representative, you'll enjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when you don't, within the client's hours of operation.
Hours of operation are:
* Monday, 8:00 AM to 5:00 PM ET
* Tuesday, 8:00 AM to 4:00 PM ET
* Wednesday, 8:00 AM to 01:00 PM ET
* Thursday and Friday, 8:00 AM to 11:00 AM ET
This opportunity is perfect for someone seeking roughly 10-15 hours per week so they can easily schedule around other commitments!
Due to Mondays and Tuesdays being particularly busy, arenaflex requires that contractors service at least 5 hours on Mondays and at least 4 hours on Tuesdays. If you'd prefer to service fewer hours on Mondays and Tuesdays, or not to service any hours on Mondays and Tuesdays as an independent contractor, you're free to pursue a different opportunity within the arenaflex Marketplace.
**Pay and Perks**
This flexible opportunity pays independent contractors $13 per hour.
Your remote, independent contractor status allows you to work in the comfort of your own home - or anywhere in the US you can meet the office requirements.
You'll enjoy significant savings in expenses related to transportation, clothing, childcare or eldercare, and food. You may also qualify for home office tax deductions, but you should consult with an accountant to determine eligibility.
In addition, you'll receive:
* One-on-one mentorship
* Free certification and ongoing development opportunities
* The freedom and flexibility to choose your own schedule, within the client's hours of operation
* The chance to achieve better work-life balance
You'll also be able to take advantage of arenaflex Perks, a program that recognizes the service provided by independent contractors to arenaflex's clients and their customers via the arenaflex Marketplace platform. With the arenaflex Perks program, you'll have the opportunity to earn Perks points. As those points add up, you'll unlock access to Perks - exclusive discounts and savings on a variety of common expenses such as health and dental coverages, banking services, legal and technical support, and more!
Please note that arenaflex is connecting independent contractors to exclusive discounts and savings opportunities and is not providing employee benefits nor establishing an employee benefit program. Each independent contractor makes their own decision whether to engage with a Perks Partner. arenaflex receives no compensation in any form from the Perks Program.
**Why Join arenaflex?**
At arenaflex, we're passionate about delivering exceptional customer service and making a difference in people's lives. We're committed to creating a supportive and inclusive work environment that allows our contractors to thrive. If you're looking for a flexible and rewarding opportunity to make a difference, we invite you to join our team.
**Apply Now**
If you're ready to take the next step and join arenaflex as a Customer Support Representative, click the link below to apply:
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