Are you passionate about delivering exceptional customer experiences and making a real difference in people's lives? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we want to hear from you!
arenaflex is a leading healthcare company that's dedicated to improving lives through innovative solutions and exceptional customer service. We're seeking a highly motivated and customer-centric Customer Support Service Representative to join our STAT Team in one of our two locations. As a key member of our team, you'll have the opportunity to work with physician offices, hospital laboratories, patients, and internal customers to ensure that all client needs are addressed accurately and efficiently.
**About the Role**
As a Customer Support Service Representative at arenaflex, you'll be responsible for providing world-class customer service to our clients and patients. You'll work closely with our internal teams to resolve customer requests, provide product education, and ensure that our clients receive the highest level of service. Your exceptional communication skills, attention to detail, and ability to multitask will make you a valuable asset to our team.
**Key Responsibilities**
* Act as a liaison between arenaflex, the customer base, and patients to ensure seamless communication and resolution of customer requests
* Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet
* Speak with customers in a courteous, friendly, and professional manner using protocol procedures
* Inquire, clarify, and confirm customer requirements and understanding of the solution
* Provide additional customer education and information as needed
* Qualify and establish inbound new customers requesting arenaflex's products and services
* Work in multiple databases to research complex issues and questions
* Notify clients of test results in a timely and accurate manner
* Review test forms for accuracy and report any discrepancies
* Participate in activities designed to improve customer satisfaction and business performance
* Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance
**Schedule and Availability**
The schedule for this position will be Sunday - Thursday, 10:30 PM - 7:00 AM PST. We're looking for someone who is flexible and able to adapt to changing priorities quickly.
**Requirements**
* High School Diploma or GED equivalent required
* Previous experience in a customer service role
* Experience working in a contact center/call center environment
* Prior healthcare industry experience, such as a physician's office or a hospital, is highly preferred
* Knowledge of Microsoft Office suite is required
* Experience with Salesforce.com and/or Laboratory Information Systems is preferred
* Strong verbal and written communication skills and excellent ability to listen and respond
* Must be courteous with strong customer service orientation
* Excellent multitasking abilities required
* Strong flexibility and the ability to manage and adapt to changing priorities quickly
**Benefits and Perks**
As a valued member of our team, you'll enjoy a comprehensive benefits package, including:
* Medical, Dental, Vision, Life, STD/LTD, 401(K), ESPP, Paid time off (PTO) or Flexible time off (FTO), Commissions, and Company bonus where applicable
* Opportunities for career growth and development
* A dynamic and supportive work environment
* Recognition and rewards for outstanding performance
**Why Join arenaflex?**
At arenaflex, we're committed to creating a workplace that's inclusive, diverse, and supportive of all employees. We believe that our employees are our greatest asset, and we're dedicated to providing them with the tools, resources, and opportunities they need to succeed.
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's free from harassment and discrimination, and we're proud to be an EOE/AA employer.
**How to Apply**
If you're passionate about delivering exceptional customer experiences and making a real difference in people's lives, we want to hear from you! Please submit your application through our website, and we'll be in touch soon.
**Application Window**
The application window for this position closes on September 26, 2025. Don't miss your chance to join our team and start making a difference today!
**Pay Range**
The pay range for this position is $15 - $25 per hour, depending on experience and qualifications.
**Accessibility**
If you're an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at arenaflex Accessibility.
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