Join arenaflex, a leading vertical SaaS platform, as we revolutionize the rental real estate workflow with our cutting-edge technology. As an Experienced Customer Support Specialist, you will play a pivotal role in delivering exceptional support to our strategic clients, empowering them to achieve their objectives and drive business growth.
**About arenaflex**
arenaflex is a cloud-native platform that streamlines the leasing process, mitigating risk, increasing leasing velocity, and consolidating vendors. Our proprietary technology quickly and accurately verifies financial and personal information, creating trust and confidence in the leasing process. With a passion for innovation and a commitment to excellence, arenaflex is dedicated to providing a world-class experience for our clients.
**Our Core Values**
At arenaflex, we live by our core values:
* **Excellence**: We strive for perfection in everything we do, continually iterating to improve and deliver exceptional results.
* **Bias For Action**: We optimize for execution, taking action today to drive progress towards our goals.
* **Passion**: We bring energy and enthusiasm to our work, connecting our day-to-day activities to our mission and making a meaningful impact.
* **Customer Centric**: We make every decision with the customer in mind, ensuring their needs are met and their expectations exceeded.
* **One Team**: We are collaborative, working together towards a common goal and celebrating our collective achievements.
**How We Measure Success**
Our customer-facing teams are dedicated to delivering reliable and effective solutions, exceeding customer expectations and reflecting our commitment to quality and efficiency. We measure our success using Key Performance Indicators (KPIs) such as Customer Satisfaction (CSAT) and First Response Time.
**Life & Culture**
We strive to create a passionate and results-oriented team by fostering a culture of collective achievement, continuous improvement, and passionate service. We believe in democratizing access to information, instilling a bias towards action, and avoiding siloed thinking. Our fast-paced and dynamic environment is perfect for those who thrive in a collaborative and innovative setting.
**About the Role**
As an Experienced Customer Support Specialist, you will be responsible for delivering highly responsive proactive support to our strategic clients, troubleshooting concerns, and answering questions. You will become a product expert, identifying and reporting bugs, surfacing product feedback, and collaborating with the product team to advocate for client satisfaction. You will also accurately and efficiently complete application review tasks for clients and track activity, actions, and results on proactive support for users.
**What You'll Do**
* Deliver highly responsive proactive support to users and clients
* Troubleshoot concerns and answer questions for our strategic clients
* Become a VERO product expert, always curious to discover how to best use the product to achieve customer outcomes
* Identify and report bugs, surface product feedback, and collaborate with the product team to advocate for client satisfaction
* Accurately and efficiently complete application review tasks for clients
* Track activity, actions, and results on proactive support for users
* Collaborate with team members and cross-functional teams to grow and improve the concierge service offering
**Who You Are**
* Passionate for helping others and a desire to find a solution that meets their needs
* Exceptional troubleshooting and investigative skills, with a knack for creative problem-solving and a make-it-happen spirit
* Ability to rapidly switch gears while retaining focus on the bigger picture
* Ability to explain complex topics in easy-to-understand and concise language
* Ambition, eagerness, and the will to learn and improve upon your skills
* Strong organizational and time management skills
* A passion for building valued relationships with customers
* A strong attention to detail
**Helpful Skills**
* Prior SaaS product support experience
* Experience with Intercom, Guru, Jira, FullStory
* Knowledge of the multi-family residential rental process
**Benefits**
* Competitive compensation package
* Great medical, vision, dental, and commuter benefits
* Flexible vacation policy
* Work from home or from one of our hubs in New York City or Dallas
**Why Join arenaflex?**
arenaflex is growing, and we're looking for the best talent to help us build high-impact solutions for businesses and individuals alike. If you're a high-performing team player who enjoys working collaboratively with others and is willing to share and support diverse opinions, come transform leasing with us! Learn more at sayvero.com or follow us on Instagram, Twitter, or LinkedIn.
**Apply Now**
Ready to join our team and make a meaningful impact? Apply now and become a part of arenaflex's journey to revolutionize the rental real estate workflow.
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