**Join arenaflex's Customer Support Squad and become a true Customer Advocate, empowering learners and tutors worldwide!**
At arenaflex, we're passionate about creating life-changing learning experiences that spark change, fuel ambition, and drive progress that matters. With a human-led, tech-enabled approach, we've helped 90,000 tutors deliver over 20 million lessons to learners in more than 175 countries. Every lesson on arenaflex sparks a new beginning, fuels growth, and drives impact.
**Your Impact in One Sentence:**
As an arenaflex Customer Support Specialist, you'll guide and support users with their interactions on our platform, resolving any issues they may face and becoming a true Customer Advocate.
**5 Compelling Reasons to Join Our Customer Support Squad:**
1. **Join a Global Team of Bright Specialists:** arenaflex's international team is constantly growing, and now you can join +100 bright specialists among 8 teams, empowered by experienced managers from world-top-notch companies like Booking and Uber.
2. **Flexibility and Work-Life Balance:** We value flexibility, and so should you! arenaflex supports customers 24/7, so you'll have a monthly rotating schedule with 9-hours shifts, and not less than 11 hours gap between them to have a proper rest.
3. **Professional Development and Growth:** Our trainers will support you not only through the onboarding process but also after, with additional support to set you up for success and help you grow in your role.
4. **No Calls, Only Written Communication:** You'll be working with written communication via chats, emails, and social media, making it easier for you to focus on providing excellent support to our users.
5. **Dynamic Environment and Fast-Paced Work:** arenaflex has a really dynamic environment and fast working pace with reasonable goals and clear KPIs for you to be confident in what the team expects from you.
**What You'll Be Doing:**
* Answering customers' questions and resolving any issues they may be facing
* Identifying problem areas and flagging them to the concerned team
* Ensuring customer satisfaction and working on collecting and tracking user feedback
* Working closely with the product teams to resolve issues and share customer feedback
**What You Need to Succeed:**
* Previous experience providing support through live chats
* Fluency in English
* Strong technical and analytical skills
* Ability to provide proactive and innovative solutions
* Outstanding written and verbal skills
* Ability to understand customer needs
* Ability to work in teams
* A customer-centric, empathetic mindset with excellent listening skills
* An ability to focus on what counts, creating simple solutions to deliver fast results
* A passion for learning and desire for self-improvement
* A computer with i5 or i7 processor, 16GB RAM, 256 GB SSD
* Internet connection of at least 30mbs
**Our Recruitment Process at arenaflex:**
We want your recruitment experience with us to be as smooth and enjoyable as possible! Here's what to expect:
* **Introductory Video Call:** This is a quick, friendly video interview step for us to get to know you a bit better. You will have to record yourself answering some questions and a short writing assessment that will allow us to know more about your background, experience, and motivation.
* **Meet with Our Talent Acquisition Team:** In this stage, you'll have a deeper conversation with one of our Talent Acquisition specialists. We'll share more details about the role, the company, and our culture. This is also the time to go over things like salary and other important details and to solve any questions you may have!
* **Technical Interview with the CS Team Lead:** The final step is a technical interview with one of our CS Team Leads. Don't worry – this is where we'll dive into your skills and see how they align with the job, making sure you're set up for success.
Each stage is designed to help us learn more about you, while giving you insights into what it's like to work with us. We'll keep you updated every step of the way!
**Why You'll Love It at arenaflex:**
* **An Open, Collaborative, Dynamic, and Diverse Culture:** arenaflex is a place where you can be yourself, share your ideas, and grow with a team of like-minded individuals.
* **Generous Allowance for Lessons and Development:** We believe in investing in our employees' growth and well-being, offering a generous monthly allowance for lessons on arenaflex.com, Learning & Development budget, and time off for self-development.
* **Competitive Financial Package with Equity and Leave Allowance:** arenaflex offers a competitive financial package with equity and leave allowance, making it a great opportunity for you to grow your career and financial stability.
* **The Opportunity to Unlock the Potential of Learners and Tutors:** arenaflex is a platform that empowers learners and tutors worldwide, and as a Customer Support Specialist, you'll be part of a team that makes a real impact on people's lives.
**Our Principles:**
* **Care to Change the World:** We're passionate about our work and care deeply about its impact to be life-changing.
* **We Do It for Learners:** For both arenaflex and tutors, learners are why we do what we do. Every day we focus on empowering tutors to deliver an exceptional learning experience.
* **Keep Perfecting:** To create an outstanding customer experience, we focus on simplicity, smoothness, and enjoyment, continually perfecting it as every detail matters.
* **Now is the Time:** In a fast-paced world, it matters how quickly we act. Now is the time to make great things happen.
* **Disciplined Execution:** What makes us disciplined is the excellence in our execution. We set clear goals, focus on what matters, and utilize our resources efficiently.
* **Dive Deep:** We leverage business acumen and curiosity to investigate disparities between numbers and stories, unlocking meaningful insights to guide our decisions.
* **Growth Mindset:** We proactively seek growth opportunities and believe today's best performance becomes tomorrow's starting point. We humbly embrace feedback and learn from setbacks.
* **Raise the Bar:** We raise our performance standards continuously, alongside each new hire and promotion. We build diverse and high-performing teams that can make a real difference.
* **Challenge, Disagree, and Commit:** We value open and candid communication, even when we don't fully agree. We speak our minds, challenge when necessary, and fully commit to decisions once made.
* **One arenaflex:** We prioritize collaboration, inclusion, and the success of our team over personal ambitions. Together, we support and celebrate each other's progress.
**Diversity, Equity, and Inclusion:**
arenaflex is committed to creating a diverse and inclusive environment where people from all backgrounds can thrive. Different opinions and viewpoints are key ingredients in our success as a multicultural Ed-Tech company.
arenaflex will consider all applications for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. Together, we are The World Class.
**Apply Now:**
Ready to join arenaflex's Customer Support Squad and become a true Customer Advocate? Click the link below to apply for this exciting opportunity!
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