At arenaflex, we're dedicated to delivering exceptional customer experiences through our innovative filing service of legal documents. As a national leader in this unique business, we're proud to have a team of over 400 talented professionals across the United States, with our headquarters and home base in Seattle. With over 30 years of experience, we continue to advance our technology and business processes to stay ahead of the competition.
We're now seeking a highly skilled and customer-focused Customer Support Specialist to join our remote team. As a key member of our support team, you'll play a vital role in addressing and resolving customer questions and issues, providing top-notch customer experiences, and ensuring the smooth execution of our filing services.
**Job Overview:**
As a Customer Support Specialist at arenaflex, you'll be responsible for:
* Responding to customer support tickets, including answering questions and resolving issues related to existing orders
* Managing high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online
* Responding to emails and addressing questions and concerns from customers, internal department queries relating to orders or payment on orders, and process servers in the field
* Documenting issues in Confluence
* Visiting court dockets for information on case filing and occasionally pulling filed papers
* Performing other job-related duties as assigned
**Key Responsibilities:**
* Respond to customer support tickets, including answering questions and resolving issues related to existing orders
* Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online
* Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders, and process servers in the field
* Document issues in Confluence
* Visit court dockets for information on case filing and occasionally pull filed papers
* Perform other job-related duties as assigned
**Qualifications:**
* High school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phone
* Technology-driven; experience using computer programs such as Microsoft Outlook, Excel, and Word, PDF Editor, and phone systems preferred
* Document manipulation experience
* Ability to read, write, and speak English
* Ability to transcribe information, review an order, investigate issues, and implement solutions
* Ability to perform repetitive tasks with accuracy
* Ability to maintain a high level of work product in often stressful situations
* Ability to anticipate issues and circumvent them
* Ability to implement new processes and changes and improve performance
* Typing speed of at least 55 wpm
**Essential Skills and Competencies:**
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment with multiple priorities
* Strong problem-solving and analytical skills
* Ability to work independently and as part of a team
* Strong attention to detail and organizational skills
* Ability to adapt to changing situations and priorities
* Strong customer service skills and a customer-focused mindset
**Career Growth Opportunities and Learning Benefits:**
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Support Specialist, you'll have opportunities to:
* Develop your customer service and problem-solving skills
* Learn about our innovative filing services and technology
* Collaborate with other teams to improve processes and services
* Participate in training and development programs to enhance your skills and knowledge
* Take on new challenges and responsibilities as you grow and develop in your role
**Work Environment and Company Culture:**
At arenaflex, we're proud of our positive and supportive work environment. As a remote team member, you'll have the flexibility to work from anywhere, while still being part of a dynamic and collaborative team. We value diversity, inclusion, and work-life balance, and we're committed to creating a workplace that's welcoming and inclusive for all employees.
**Compensation, Perks, and Benefits:**
* Competitive hourly rate: $14.00 to $18.00 per hour
* Comprehensive health, dental, and vision insurance
* 401(k) plan with company match
* Disability insurance
* Employee assistance program
* Paid time off
* Referral program
**Schedule:**
* Full-time, Monday through Friday
* Flexible scheduling to accommodate your needs and work style
**How to Apply:**
If you're a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications and next steps.
Apply Now!
Apply for this job