At arenaflex, we're proud to be the national leader in filing service of legal documents, and we're growing rapidly. As a result, we're seeking talented new team members to join our dynamic team and help us solve exciting challenges. With over 30 years of experience in this unique business, we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer.
**About arenaflex**
arenaflex is a team of 350 professionals with offices in Los Angeles, Dallas, Miami, Brooklyn, Chicago, Washington DC, and more. Our headquarters and home base is in Seattle, where we've built a culture of innovation, collaboration, and customer-centricity. We're passionate about delivering exceptional service to our clients, and we're committed to creating a work environment that's inclusive, supportive, and empowering.
**Job Overview**
As a Customer Support Specialist at arenaflex, you'll play a critical role in addressing and resolving customer questions and issues, providing an exceptional customer experience, and ensuring that our clients receive the highest level of service. This role requires diplomacy, the ability to think on your feet, and a cool head while juggling multiple priorities at once. You'll work closely with other teams to ensure that all necessary tasks are completed on orders, and you'll be responsible for managing high-volume phone calls, responding to emails, and documenting issues in our Confluence platform.
**Key Responsibilities**
* Respond to customer support tickets, including answering questions and resolving issues related to existing orders
* Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online
* Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders, and process servers in the field
* Document issues in Confluence
* Visit court dockets for information on case filing and occasionally pull filed papers
* Perform other job-related duties as assigned
**Qualifications**
* High school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phone
* Technology-driven; Experience using computer programs such as Microsoft Outlook, Excel, and Word, PDF Editor, and phone systems preferred
* Document manipulation experience
* Ability to read, write, and speak English
* Ability to transcribe information, review an order, investigate issues, and implement solutions
* Ability to perform repetitive tasks with accuracy
* Ability to maintain a high level of work product in often stressful situations
* Ability to anticipate issues and circumvent them
* Ability to implement new processes and changes and improve performance
* Typing speed of at least 55 wpm
**Essential Skills and Competencies**
* Excellent communication and interpersonal skills
* Strong problem-solving and analytical skills
* Ability to work in a fast-paced environment with multiple priorities
* Strong attention to detail and organizational skills
* Ability to work independently and as part of a team
* Strong customer service skills and a customer-centric mindset
* Ability to adapt to changing priorities and deadlines
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including:
* On-the-job training and mentorship
* Ongoing training and development opportunities
* Career advancement opportunities
* Access to industry-leading technology and tools
* Collaborative and supportive work environment
**Work Environment and Company Culture**
arenaflex is a dynamic and inclusive work environment that values diversity, equity, and inclusion. We're committed to creating a workplace that's welcoming and supportive of all employees, regardless of their background, culture, or identity. Our company culture is built on the following values:
* Customer-centricity
* Innovation and creativity
* Collaboration and teamwork
* Inclusivity and diversity
* Continuous learning and growth
**Compensation, Perks, and Benefits**
* Competitive hourly rate: $14.00 to $18.00 per hour
* Comprehensive health, dental, and vision insurance
* 401(k) plan with company match
* Disability insurance
* Employee assistance program
* Paid time off
* Referral program
* Flexible work arrangements and remote work options
**Schedule**
This is a full-time, Monday-to-Friday position with a flexible schedule. We're open to discussing flexible work arrangements and remote work options to ensure that our employees can balance their work and personal responsibilities.
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications and next steps.
**Join our team today and be part of a dynamic and innovative organization that's shaping the future of the legal industry!**
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