At arenaflex, we're dedicated to delivering a better world through our innovative infrastructure solutions. As a global leader in consulting, designing, and delivering projects that create a positive impact, we're seeking an experienced Customer Support Specialist to join our team. This part-time, remote position will be a great fit for someone who is passionate about providing exceptional customer service and has a strong background in transportation services.
**About arenaflex**
arenaflex is a world-renowned infrastructure consulting firm that partners with clients to solve complex challenges and build legacies for future generations. With a global team of over 50,000 professionals, we're committed to delivering projects that create a positive and tangible impact around the world. Our services span transportation, buildings, water, new energy, and the environment, and our clients trust us to solve their most complex challenges.
**Job Description**
We're seeking two part-time Customer Support Specialists to join our CT _rides_ project, providing an individualized, customized, and detailed customer service experience. As a Customer Support Specialist, you will be responsible for managing the statewide transportation demand management (TDM) program and the customer service for CT _rail_ Shore Line East and Hartford Line for the Connecticut Department of Transportation. This is a weekend, shift position, and the Customer Service Center hours are 7am- 6pm Eastern Time.
**Responsibilities and Objectives**
* Provide accurate, polite, and responsive telephone/email/web-based customer service support
* Develop familiarity with transportation services in Connecticut
* Multi-task across multiple web-based and printed sources to locate relevant transportation information
* Provide responses to in-bound telephone inquiries, including transferring calls to related services, when appropriate
* Use Live Chat program to respond to customer inquiries online
* Monitor multiple email accounts and provide written response to inquiries
* Compile and issue time-sensitive service alerts via multiple communication channels
* Create and provide customized commute plans based on an individual's travel needs
* Conduct outbound follow-up calls to provide a second level of customer service, when appropriate
* Perform administrative tasks to support outreach and marketing team
* Communicate with transportation providers to gather and update route/schedule services
* Utilize CMS and other computer programs and office equipment to accomplish assigned tasks
**Qualifications**
* Minimum Requirements:
+ High school diploma or equivalent
+ Two years of experience or demonstrated equivalency of experience and/or education
* Preferred Qualifications:
+ Previous customer service experience
+ Experience using Microsoft office or Gsuite products
**Essential Skills and Competencies**
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and prioritize tasks effectively
* Strong problem-solving and analytical skills
* Ability to work independently and as part of a team
* Familiarity with transportation services in Connecticut
* Ability to learn and adapt to new systems and processes
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Support Specialist, you'll have the opportunity to work on a variety of projects and develop your skills in customer service, transportation services, and project management. We also offer a range of training and development programs to help you advance your career.
**Work Environment and Company Culture**
arenaflex is a dynamic and inclusive workplace that values diversity, equity, and inclusion. We're committed to creating a safe and respectful environment where everyone can bring their whole selves to work. As a remote employee, you'll have the flexibility to work from home and have a better work-life balance. We also offer a range of benefits and perks to support your physical and mental well-being.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive compensation package, including:
* Hourly rate: $19.57/hour - $34.24/hour
* Comprehensive benefits program, including medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absence, voluntary benefits, and more
* Flexible work arrangements, including remote work options
* Opportunities for career growth and professional development
* Recognition and rewards for outstanding performance
**How to Apply**
If you're passionate about providing exceptional customer service and have a strong background in transportation services, we encourage you to apply for this part-time, remote position. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive and respectful of all employees, and we're proud to be an employer of choice for people from all backgrounds.
**Confidentiality**
All your information will be kept confidential according to EEO guidelines.
**Sponsorship and Relocation**
Sponsorship is not available for this position, and relocation assistance is not available.
**ReqID:** J10112856
**Business Line:** Transportation
**Business Group:** DCS
**Strategic Business Unit:** East
**Career Area:** Operations & Maintenance
**Work Location Model:** Remote
**Legal Entity:** arenaflex Technical Services Inc
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