At careerzynith, we're revolutionizing the way businesses work by providing cutting-edge digital work platforms that simplify and secure work experiences. As a leading company in the industry, we're committed to building a diverse workforce that reflects the communities we serve. We're now seeking an experienced Data Analyst - Customer Data Management to join our team and help us drive business growth through data-driven insights.
**Role Description**
As a Data Analyst - Customer Data Management at careerzynith, you'll play a critical role in managing and resolving day-to-day data-related cases in Salesforce (SFDC), ensuring data accuracy, consistency, and compliance with internal data governance policies. Your primary responsibilities will include:
* Managing and resolving data-related cases in Salesforce (SFDC)
* Maintaining the integrity of customer, partner, and account master data across systems
* Engaging with business stakeholders to understand data improvement and focus areas of business for Information Management
* Documenting data management processes and procedures
* Gathering and analyzing business requirements and critical data elements
* Delivering recommendations for business process improvements and implementing them
* Working with cross-functional stakeholders for issue resolution
* Experience with ERP/CRM applications, Oracle Cloud, Salesforce.com
* Exhibiting accountability, ownership, and decision-making capabilities
* Hands-on experience in mastering customer data for the organization
* Prioritizing tasks, managing workload, and handling escalations
* Strong verbal and writing skills, ability to work in teams
* Identifying improvement opportunities and defining new processes as applicable
* Good office software skills (e.g., Excel, Access, Visio, PPT)
* Exposure to building playbooks, SOPs, and KPIs is an added advantage
* Excellent knowledge of proactive data analysis in conjunction with business needs
* Good understanding of Customer, Transactions, and Products domains
* Strong experience in Salesforce.com
* Knowledge of data cleansing and standardization tools is an added advantage
* Strong knowledge of Customer MDM and integration processes across Salesforce and Oracle Cloud
**Qualifications**
To be successful in this role, you'll need:
* 3+ years of industry experience in business data analysis
* Attention to detail and strong personal organizational skills
* Ability to work in a fast-paced, high-volume environment
* Flexible and resilient, comfortable with ambiguity
* Excellent communication skills, both verbal and written
**Requirements**
We're looking for someone with:
* Proven ability to provide guidance and make decisions that require judgment
* Experience with identifying improvement opportunities
* Strong experience in Salesforce.com
**Benefits**
As a Data Analyst - Customer Data Management at careerzynith, you'll enjoy:
* Comprehensive digital work platform enabling secure, personalized experiences
* Opportunity to work in a company recognized as a leader in its field
**Company Description**
careerzynith is the digital work platform leader, trusted by thousands of organizations worldwide as the former VMware End-User Computing business. We make digital work, work – for businesses and their people. Our comprehensive digital work platform simplifies work, and our first AI-driven digital work platform provides smart, seamless, and secure work experiences. We're consistently positioned as a leader in Gartner's Magic Quadrant for Desktop as a Service (DaaS) and recognized as a leader in IDC MarketScape reports for EUC. We're committed to building a diverse workforce that reflects the communities we serve.
**Why Join careerzynith?**
* Work with a leading company in the industry
* Enjoy a comprehensive digital work platform that simplifies work
* Collaborate with a diverse and talented team
* Develop your skills and expertise in data analysis and customer data management
* Contribute to business growth through data-driven insights
* Enjoy a competitive compensation package and benefits
**How to Apply**
If you're a motivated and experienced Data Analyst - Customer Data Management looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!