At arenaflex, we're not just a leading global real estate company – we're a team of innovators, thinkers, and problem-solvers who are passionate about delivering world-class service in the rental residential real estate business. With a presence in over 250 markets globally and a portfolio of more than $315 billion in real estate assets, we're constantly seeking talented individuals who can help us drive business growth, optimize processes, and uncover new opportunities.
As an Experienced Data Analyst – Customer Success at arenaflex, you'll play a critical role in shaping our data-driven strategy and informing business decisions that impact our operations, investments, and customer experiences. If you're a data enthusiast with a passion for uncovering insights, a knack for storytelling, and a drive to make a meaningful impact, we want to hear from you.
**Job Description Summary**
As a Data Analyst – Customer Success, you'll design, build, and deploy data models from internal and external data sets to identify opportunities and optimize business processes. You'll collaborate closely with Line of Business Owners, Business Analysts, Data Stewards, Data Architects, and Developers to create actionable insights and test the effectiveness of different courses of action. Your expertise will help us drive business results, improve customer experiences, and stay ahead of the competition.
**Key Responsibilities**
* Lead strategic analysis and collaboration efforts related to strategic planning, selection, and implementation of strategy and solutions, including needs required to perform data mining, modeling, and analysis.
* Work independently and collaboratively, exceeding verbal and written communication skills, ability to organize/prioritize tasks, and meet strict deadlines.
* Work as a hands-on member of the team to mine and analyze data from internal and external sources.
* Provide strategic leadership in the identification of new sources of data. Assess the effectiveness and accuracy of data sources and data gathering techniques.
* Help establish knowledge management as a core practice within IT, including both the repository of knowledge, as well as the practice of managing knowledge.
* Other projects, as assigned.
**Basic Knowledge & Qualifications**
* Strong understanding of statistical, data mining, and modeling techniques that mine and manipulate data to draw insights from data sets.
* Proficiency in writing complex Transact-SQL (T-SQL) queries and managing relational databases (e.g., Microsoft SQL Server).
* Experience in optimizing queries for performance (e.g., indexing, query execution plans).
* Understanding of database normalization, denormalization, and dimensional modeling (e.g., star schema, snowflake schema).
* Understanding of data privacy regulations such as GDPR, HIPAA, CCPA, and other relevant frameworks that govern PII (Personally Identifiable Information).
* Ability to comprehend and analyze operational system questions and issues and determine best steps in rendering solutions.
* Demonstrated proficiency in Microsoft 365 Products, with strong emphasis in spreadsheet and database management programs to develop and/or complete required reports.
* Academic background in a quantitative or related field (e.g., Analytics, Applied Mathematics, Economics, Statistics).
**Specialized Skills**
* Experience in the real estate development, management, or construction business is preferred.
* Experience understanding, processing, analyzing, visualizing, and communicating complex data sets to technical and non-technical audiences, tailoring your message to show business value and impact by understanding the goal and your audience.
* Experience with visualization tools, such as Power BI, Tableau, Qlik, etc.
* Experience building and manipulating data models within Power BI, using DAX and SQL to massage datasets into a usable state for visualization.
* Experience or understanding of Agile product development and design thinking to execute based on defined timelines.
* Experience or interest with PySpark for distributed data processing, including knowledge of transformations, actions, RDDs, and DataFrames.
* Experience or interest in using python, R, or other programming languages for data wrangling, automation, and machine learning (e.g., classification, clustering, response prediction, sentiment analysis, A/B testing).
* Self-starter with strong organizational, managerial, and project management skills.
* Must be able to effectively communicate to cross-functional leaders and senior executives internally and externally.
**Travel / Physical Demands**
* Team members work in an office or remote work environment. No special physical demands required.
* Rare or occasional travel may be required to attend business meetings, training programs, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.
**Additional Compensation**
Many factors go into determining employee pay within the posted range, including business requirements, prior experience, current skills, and geographical location. This role may be eligible to participate in an annual bonus program based on individual and company performance.
**Robust Benefits Offered**
* Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
* Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
* For onsite team members, onsite housing discount at arenaflex-managed communities are available subject to discount and unit availability.
* 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
* 401(k) with Company Match up to 6% of pay after 6 months of service.
* Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
* Employee Assistance Program.
* Critical Illness, Accident, Hospital Indemnity, Pet Insurance, and Legal Plans.
* Charitable giving program and benefits.
* Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.
**Why Join arenaflex?**
At arenaflex, we're committed to creating a workplace that's inclusive, supportive, and empowering. We believe in the power of diversity and strive to create a culture that celebrates individuality and promotes growth. If you're passionate about data, innovation, and making a meaningful impact, we invite you to join our team and be part of our journey to shape the future of real estate.
**How to Apply**
If you're ready to take your data skills to the next level and join a dynamic team that's shaping the future of real estate, apply now! Visit our website at [www.arenaflex.com](http://www.arenaflex.com) to learn more about our company culture, benefits, and career opportunities.
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