At arenaflex, we're committed to delivering exceptional services to our clients, and we're seeking a highly skilled and detail-oriented Data Entry Clerk to join our team. As a Data Entry Clerk, you will play a vital role in ensuring the accuracy and efficiency of our Alternate Investments operations. This is a full-time, remote opportunity that offers a unique chance to work with a dynamic team and contribute to the growth and success of arenaflex.
**About arenaflex**
arenaflex is a leading provider of innovative solutions in the financial services industry. Our team of experts is dedicated to delivering exceptional services to our clients, and we're committed to creating a work environment that fosters collaboration, innovation, and growth. With a strong focus on customer satisfaction and employee development, arenaflex is an ideal place for professionals who are passionate about making a difference in the industry.
**Job Summary**
As a Data Entry Clerk, you will be responsible for performing daily reconciliation, trade, and transfer tasks for Alternate Investments. This role requires a high level of accuracy, attention to detail, and excellent communication skills. You will work closely with our Retail and Institutional Service Teams, as well as external partners, to ensure seamless execution of transactions and resolution of complex issues.
**Key Responsibilities**
* Process trade deal purchases in customer profiles and identify/address breaks between TD Ameritrade and fund companies or transfer agents
* Process Corporate Activity Activities, settle/reconcile transactions, and process/reconcile returns activity
* Analyze complex/escalated issues and perform testing/validation of new innovation enhancements and provider modifications
* Complete projects in Trading, Dividends, Transfers, Reconciliation, and Corporate Actions that directly impact the Client/Advisor profile
* Engage with Retail and Institutional Service Teams via email, phone, Slack, Overview, and Salesforce
* Collaborate with fund companies, transfer agents, opposite agencies, and other external business partners to resolve issues and improve processes
**Duties Analysis**
* Review subscription deals or transfer requests
* Identify and address Client/Advisor account exceptions
* Ensure regulatory compliance (e.g., 2340 and 15C3-3)
* Reconcile Business, Dividend, and Transactions Breaks
* Resolve discrepancies between BOS and Fund Companies
* Review and analyze correct tax coding and corrections of tax coding errors
* Troubleshoot internal/external system issues or concerns
* Identify root causes of breaks between TDA, the Fund, etc.
* Provide method or innovation service alternatives to Management
* Remediate transfer issues with the Fund or Opposite Firm
* Provide follow-up on Substitute Expenditure moves to expedite customer demand or remediate not neat issues
* Promptly and accurately finalize client investing and dividend demands
**Essential Qualifications**
* High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred
* 0-2 years of experience in data entry, customer service, or a related field
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment with multiple priorities
* Strong attention to detail and accuracy
* Proficiency in Microsoft Office and Google Suite
* Ability to learn and adapt to new systems and processes
**Preferred Qualifications**
* Experience in the financial services industry
* Knowledge of regulatory requirements (e.g., 2340 and 15C3-3)
* Familiarity with Salesforce and other CRM systems
* Experience with data analysis and reporting
* Certification in a related field (e.g., CFP, CFA)
**Skills and Competencies**
* Strong analytical and problem-solving skills
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment with multiple priorities
* Strong attention to detail and accuracy
* Proficiency in Microsoft Office and Google Suite
* Ability to learn and adapt to new systems and processes
* Strong customer service skills
* Ability to work independently and as part of a team
**Career Growth Opportunities and Learning Benefits**
* arenaflex offers a comprehensive training program to help you develop your skills and advance your career
* Opportunities for professional growth and development in a dynamic and fast-paced industry
* Collaborative and supportive work environment
* Flexible work arrangements, including remote work options
* Competitive compensation and benefits package
**Work Environment and Company Culture**
* arenaflex is committed to creating a work environment that fosters collaboration, innovation, and growth
* Our team is passionate about delivering exceptional services to our clients and making a difference in the industry
* We value diversity, equity, and inclusion and strive to create a workplace that is inclusive and respectful of all employees
* arenaflex is an equal opportunity employer and welcomes applications from diverse candidates
**Compensation, Perks, and Benefits**
* Competitive salary and benefits package
* Flexible work arrangements, including remote work options
* Comprehensive training program to help you develop your skills and advance your career
* Opportunities for professional growth and development in a dynamic and fast-paced industry
* Collaborative and supportive work environment
* Access to cutting-edge technology and tools
* Recognition and rewards for outstanding performance
**How to Apply**
If you're a motivated and detail-oriented individual who is passionate about delivering exceptional services, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. We look forward to hearing from you!
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees.
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