At arenaflex, we're on a mission to provide uncompromised service, support, and administration to our internal and external Service Center customers. As a full-time Data Entry Coordinator, you'll play a vital role in helping us achieve this goal by reading and understanding service agreements, digitally transcribing them into our client management software system, and reviewing, processing, and entering all services rendered. If you're a detail-oriented individual with excellent customer service skills and a passion for working in a fast-paced environment, we'd love to hear from you!
**About arenaflex**
arenaflex has been a family-owned and operated business since our start in 1964. Over the years, we've grown rapidly, and we now have the privilege of servicing 12 states. To ensure the quality and satisfaction of our customers, we have several offices in each state we're in to offer a more personalized approach to our communities. Ranked by revenue, Atlanta-based arenaflex is the sixth-largest pest and termite control company in the United States! We instill family values in our company culture to create a welcoming work environment and a successful company. We attribute our success to passionate, highly trained team members who are committed to protecting everyone's quality of life.
**A Day in the Life of a Data Entry Coordinator**
As a Data Entry Coordinator at arenaflex, you'll have the opportunity to showcase your computer skills by entering and maintaining customer information in our customer relations management software (CRM). Your attention to detail will make you a natural auditor for ensuring accurate and thorough information is captured in our system. As a liaison between customers and technicians, you'll alert technicians of new appointments and confirm with customers of an upcoming service. With your excellent customer service skills, you'll administer a high volume of inbound calls. As a team player, you'll gladly support other office staff with any given assignments. Ultimately, you'll be an ambassador for our commitment to creating an awesome experience in every interaction.
**Key Responsibilities:**
* Read and understand service agreements, and digitally transcribe them into our client management software system
* Review, process, and enter all services rendered
* Enter and maintain customer information in our customer relations management software (CRM)
* Alert technicians of new appointments and confirm with customers of an upcoming service
* Administer a high volume of inbound calls
* Support other office staff with any given assignments
* Ensure accurate and thorough information is captured in our system
**Minimum Qualifications:**
* Working knowledge of Microsoft Office Suite
* High school diploma or equivalent
* Present a professional appearance
* Able to work a 40-hour (minimum) workweek
* Willing to work minimal overtime as needed
**Preferred Qualifications:**
* Previous experience in a data entry or customer service role
* Familiarity with customer relations management software (CRM)
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment
**Benefits and Perks:**
* Competitive hourly rate ($16 - 18 per hour)
* Generous time off
* 11 paid holidays
* 401(k) with company match, Roth IRA
* Medical, dental, and vision insurance
* High deductible HSA
* Telemedicine
* Disability, cancer, and accident insurance
* Health & wellness suite
* Company-paid + additional, optional, life insurance
**Work Environment and Company Culture:**
arenaflex is a family-owned and operated business that values its employees and strives to create a welcoming work environment. We offer a competitive benefits package, a robust benefits package, and a family-oriented company culture. Our team members are passionate, highly trained, and committed to protecting everyone's quality of life.
**Career Growth Opportunities and Learning Benefits:**
arenaflex is committed to helping our employees grow and develop in their careers. We offer opportunities for professional development, training, and education. Our team members have access to a range of benefits, including:
* Professional development opportunities
* Training and education programs
* Mentorship and coaching
* Career advancement opportunities
**How to Apply:**
If you're a motivated and detail-oriented individual with excellent customer service skills, we'd love to hear from you! Please fill out our initial 3-minute, mobile-friendly application so that we can review your information. We look forward to meeting you!
**Equal Opportunity Employer:**
arenaflex is an Equal Opportunity Employer and is committed to hiring and participating in acts of service for Veterans and active-duty members of the U.S. Military. We are a Drug-Free Workplace and perform Pre-employment Drug Screens and Background Checks on all employees.
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