At arenaflex, we're committed to delivering exceptional financial services to our customers, and we're seeking a highly skilled and motivated Dealer Customer Account Representative to join our team. As a key member of our National Dealer Services Floor Plan portfolio, you'll play a vital role in ensuring the smooth operation of our loan servicing processes, identifying potential risks, and providing top-notch customer service.
**About arenaflex**
arenaflex is a leading financial services company with a rich history of innovation and customer-centricity. Our colleagues are passionate about helping people and businesses achieve their goals, and we're dedicated to creating a workplace culture that's inclusive, supportive, and empowering. With a presence in multiple states and a commitment to diversity and inclusion, we're proud to be an Equal Opportunity Employer.
**Job Summary**
As a Dealer Customer Account Representative, you'll be responsible for the complete loan servicing of our National Dealer Services Floor Plan portfolio. This includes processing daily disbursements, balancing customer system transactions, reviewing collateral documents, and responding to customer inquiries. You'll also be responsible for identifying potential risks, updating procedures, and escalating issues to ensure compliance with corporate policies and Credit requirements.
**Key Responsibilities**
* **Dealer Floor Plan Servicing**
+ Maintain original collateral documents for all Dealer Operations customer floor plan requests
+ Maintain Dealer Operations retention files to meet compliance and audit standards
+ Prepare and verify collateral documentation received from customers
+ Review and confirm availability of equity fund accounts and appropriately disposition
+ Initiate and confirm wire transfer requests complying with GFT procedures
+ Review collateral billing statements for accuracy
+ Filing and archive of collateral documents for all Dealer Floor Plan loans, including record retention for ILM standards
+ Perform collateral review of all loan requests to ensure adherence to approved Credit approval & National Dealer Services requirements
+ Perform all monetary transactions, including advances, interest, principal, and fee payments, and appropriately post to the Wholesale Intelligence (Wi) system
+ Daily reconciliation of all monetary transactions processed to the Wholesale Intelligence (Wi) system
* **Risk Management**
+ Ensure compliance with all procedures, corporate policies, and establish Credit and Business Unit requirements
+ Follow Corporate Retention Policy
+ Daily review of exception queue and escalate
+ Generates and distributes Dealer Floor Plan loan exception reporting
* **Customer Service**
+ Maintain and respond to customer requests; monitor group email boxes, answer 800# calls, and fax requests for dealer customers, including resolution of issues
+ Support business units on inquiries and requests
+ Train Dealer Customers on DAS application for submission of transactions
+ Communication with internal departments to support the Dealer Floor plan services
**Essential Qualifications**
* Associate Degree or 2 years of relevant experience
* 2 years of Commercial Loan Servicing experience
* 2 years of experience in Accounting, Finance, or financial institution
**Preferred Qualifications**
* Bachelor's Degree in Business Administration, Finance, or related field
* 3+ years of experience in loan servicing, risk management, or customer service
* Strong knowledge of financial regulations and compliance
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and prioritize multiple tasks
**Skills and Competencies**
* Strong analytical and problem-solving skills
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and prioritize multiple tasks
* Strong attention to detail and organizational skills
* Ability to maintain confidentiality and handle sensitive information
* Strong knowledge of financial regulations and compliance
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to investing in our colleagues' future and providing opportunities for growth and development. As a Dealer Customer Account Representative, you'll have access to:
* Comprehensive training programs to enhance your skills and knowledge
* Mentorship and coaching from experienced colleagues
* Opportunities for advancement and career growth
* A supportive and inclusive work environment
* Access to industry-leading tools and technologies
**Work Environment and Company Culture**
arenaflex is proud to offer a dynamic and inclusive work environment that's supportive of our colleagues' needs and goals. As a Dealer Customer Account Representative, you'll work in a fast-paced and collaborative environment with a team of experienced professionals. We're committed to creating a workplace culture that's:
* Inclusive and respectful of diversity and individuality
* Supportive of work-life balance and flexibility
* Focused on innovation and continuous improvement
* Committed to excellence and customer satisfaction
**Compensation, Perks, and Benefits**
arenaflex offers a comprehensive Total Rewards package designed to recognize and reward individual performance, support health, well-being, development, and security for our colleagues and their families. Our package includes:
* Competitive salary and bonus structure
* Comprehensive health and welfare programs, including medical, dental, and vision benefits
* Strong retirement benefits, including 401(k) and pension plans
* Generous paid time off programs, including vacation, sick time, disability, and parental leave
* Access to industry-leading tools and technologies
* Opportunities for advancement and career growth
**How to Apply**
If you're a motivated and experienced professional looking for a challenging and rewarding career opportunity, we encourage you to apply for the Dealer Customer Account Representative position at arenaflex. Please submit your resume and cover letter to [careers.arenaflex.com](http://careers.arenaflex.com). We look forward to hearing from you!
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