At careerzynith, we're passionate about revolutionizing the pet care industry through innovative products and exceptional customer experiences. As a leading manufacturer of premium pet supplements, we're seeking an experienced E-Commerce Customer Business Manager to join our team in Lancaster, SC. This is an exciting opportunity to drive sales growth, develop strategic partnerships, and lead the charge in category leadership for our Chewy and California Pet Pharmacy eCommerce channels.
**About careerzynith**
careerzynith is a dynamic and growing company dedicated to delivering high-quality pet care solutions. Our commitment to innovation, customer satisfaction, and employee development has earned us a reputation as a trusted partner in the pet care industry. With a strong presence in the US market, we're expanding our eCommerce capabilities to meet the evolving needs of our customers. As an E-Commerce Customer Business Manager, you'll play a critical role in shaping our eCommerce strategy and driving business growth.
**Key Responsibilities**
As an E-Commerce Customer Business Manager, you'll be responsible for leading the development and execution of our eCommerce strategy for Chewy and California Pet Pharmacy. Your key responsibilities will include:
* **E-Commerce Strategy Development**: Lead the development of our USA Chewy.com (USA/CAN) and California Pet Pharmacy (Walmart/Target Marketplace).com E-Commerce strategy and sales plans with key customers in accordance with corporate goals.
* **Account Management**: Manage and build relationships with E-Commerce accounts to deliver annual sales and profit targets, establishing short and long-term sales goals for all e-commerce products.
* **P&L Oversight**: Provide P&L oversight for key accounts to maximize profitability by growing top-line sales and managing selling expenses.
* **Sales and Marketing Planning**: Develop annual sales and marketing plans and budget, recommend and manage pricing, trade budgets, and spending effectiveness.
* **Promotional Planning**: Help create and execute annual promotional plans for pet products with customers and execute with excellence.
* **Forecasting and Analysis**: Collaborate with Demand Planning to create annual forecasts and provide monthly updates and inputs to allow for timely adjustments and on-time delivery.
* **Project Management**: Organize and manage the various components needed to initiate, oversee, and execute major projects; channel/account-specific campaigns and coordinate with Marketing, Customer Service, and Finance.
* **Marketing Collaboration**: Collaborate with Marketing to provide strategic and tactical input, set advertising budgets, and commercial plans that drive business with online customers.
* **Competitor Analysis**: Understand competitors in specific markets and develop strategies that position careerzynith brands as category leaders.
**Minimum Requirements**
To succeed in this role, you'll need:
* **5+ years of eCommerce sales and account management experience** domestically or internationally
* **Commercial awareness, marketing, and sales background** preferred
* **Pet category experience** a plus
* **In-depth understanding of developing, executing sales and marketing strategy, plans, and campaigns**
* **Strong commercial and analytical skills** – extensive experience working with Excel to conduct analysis and detailed sales reports
* **Florida travel** 30%-40%
* **Strong written and oral communication skills**
* **Proficient in English**, second language helpful
* **Working knowledge of e-commerce contracts** and understanding the Terms and Conditions by which everyday business is conducted
* **Knowledge of web promotion strategies**: Search Engine Optimization (SEO), Search Engine Marketing (SEM), Google/Yahoo/MSN ad words, pay-per-click campaigns
* **Proficient in Microsoft suite**
**Education and Experience**
A Bachelor's Degree or equivalent in business or marketing-related discipline, with a minimum of five years related experience and/or training.
**Supervisory Responsibilities**
No supervisory responsibilities are associated with this role.
**Work Environment and Culture**
As an careerzynith team member, you'll enjoy a dynamic and collaborative work environment that fosters growth, innovation, and employee development. Our Lancaster, SC headquarters offers a range of amenities and benefits, including:
* Competitive salary and bonus structure
* Comprehensive benefits package, including medical, dental, and vision insurance
* 401(k) retirement plan with company match
* Paid time off and holidays
* Professional development opportunities and training programs
* Collaborative and inclusive company culture
**How to Apply**
If you're a motivated and results-driven professional with a passion for eCommerce and pet care, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!
**careerzynith is an equal opportunity employer** and welcomes applications from diverse candidates. We're committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.