At arenaflex, we're revolutionizing the sports equipment industry with our cutting-edge products and exceptional customer service. As a rapidly expanding equipment brand operating in the UK, EU, and USA, we're seeking a dedicated E-commerce Customer Service Assistant with Amazon and Shopify experience to join our team. This exciting opportunity will allow you to leverage your skills in a dynamic and supportive environment, while contributing to our growth journey.
**About arenaflex**
arenaflex is a rapidly expanding equipment brand committed to delivering high-quality products to fitness enthusiasts. Our mission is to empower individuals to reach their full potential through innovative products and exceptional customer service. With a strong presence in the UK, EU, and USA, we're constantly pushing the boundaries of what's possible in the sports equipment industry.
**Job Overview**
As an E-commerce Customer Service Assistant, you'll play a vital role in addressing customer service queries, particularly on Amazon and Shopify. This position requires strong organizational skills, attention to detail, and the ability to work independently in a remote environment. Training and SOPs will be provided, but we're a fast-moving company with high expectations. If you're a motivated and customer-focused individual with a passion for e-commerce, we'd love to hear from you.
**Key Responsibilities**
* **Customer Service**: Respond to customer service queries, such as order status inquiries, using templated messages by Email, Amazon, Live Chat, and Text Message.
* **Customer Communication**: Send text messages to customers at 5:30 PM UK time advising them of multiple package deliveries using our SMS service.
* **Review Management**: Flag negative reviews, A to Z claims, and chargebacks, and add them to a spreadsheet across UK and EU markets.
* **Other Opportunities**: Depending on your level of experience, you'll have the scope to expand the role to cover other aspects of the business, including growth of Amazon and Shopify platforms.
**Requirements**
* **Experience**: Proven experience with Amazon Seller Central and Shopify platforms.
* **Skills**: Strong organizational and time management skills, with the ability to handle multiple tasks simultaneously.
* **Communication**: Excellent written and verbal communication skills in English (fluent). Additional European languages (German, French, Spanish, Italian in particular) are a plus.
* **Remote Work**: Experience working remotely and managing tasks independently.
**Why You'll Love Working with arenaflex**
* **Growth Opportunity**: Join a fast-growing company in the sports equipment industry.
* **Skill Development**: Enhance your skills in a dynamic and supportive environment.
* **Flexibility**: Enjoy the flexibility of working remotely with a schedule that suits your needs.
* **Innovation**: Be part of a team that values creativity and continuous improvement.
* **Future Opportunities**: As a growing company, there are plenty of opportunities to expand the role.
**Additional Information**
* **Project Length**: Long-term engagement with a flexible starting period.
* **Availability**: Must be available between 1 PM - 6 PM GMT (UK).
* **Weekends**: Not required, but scope for extra hours if desired.
* **Speed to Hire**: Immediate.
If you're passionate about e-commerce and possess the necessary Amazon and Shopify experience, we'd love to hear from you. Apply now to join arenaflex and contribute to our exciting growth journey.
**How to Apply**
To apply for this exciting opportunity, please visit our website and submit your application. We can't wait to hear from you!
Apply Job!
Apply for this job