At arenaflex, we're on a mission to revolutionize the way companies interact with their customers in the digital world. As a global provider of managed digital engagement services, we're seeking a talented and enthusiastic E-Commerce Customer Support Specialist to join our team of experts. If you have a passion for gaming and a knack for delivering exceptional customer experiences, we want to hear from you!
**About arenaflex**
arenaflex is a leading provider of managed digital engagement services, partnering with top-tier brands and clients across the globe. Our team of 10,000+ Mods is dedicated to delivering world-class customer support, moderation, and community management services to some of the world's coolest brands, including the NFL, Vimeo, and Topps. With a presence in 70+ countries and availability in 50+ languages, we're your go-to partner for all your digital engagement needs.
**Job Summary**
As an E-Commerce Customer Support Specialist, you'll be responsible for providing top-notch customer support to our clients' customers via phone and chat. You'll be the face of arenaflex, helping customers navigate our clients' products and services, and resolving any issues that may arise. If you're passionate about gaming and have a knack for delivering exceptional customer experiences, we want to hear from you!
**Responsibilities**
* Provide customer support via Zendesk ticketing system
* Use admin order tools to review order status and provide resolutions to customers
* Use admin tools to review user accounts and assist with account issues
* Collaborate with clients to resolve customer complaints and concerns
* Develop and maintain a deep understanding of our clients' products and services
* Provide exceptional customer service via phone and chat, ensuring a positive experience for every customer
* Work closely with our team to identify and resolve customer issues
* Participate in ongoing training and development to stay up-to-date on our clients' products and services
**Requirements**
* Previous customer support experience is required
* Familiarity with Zendesk is a plus
* Chat and phone support experience is a huge PLUS!
* Comfortable taking the initiative and working independently
* Comfortable doing searches in multiple screens/windows using admin tools
* Mastery of the written word (grammar, spelling, punctuation)
* Ability to pick things up quickly
* Comfortable working in a fast-paced environment where a lot is expected from you
* Retail and/or eCommerce experience is a plus
* Passion for shopping and helping customers shop is required
* Available to start orientation ASAP!
**Work Environment**
* Dedicated laptop or desktop computer with Windows 10 or above
* Quality headset
* Quiet workspace to take calls
* Willingness to install MSQ security software and 2FA app on the phone
**What's In It For You**
* The potential to work with some of the coolest clients around the world like the NFL, Vimeo, and Topps!
* Flexible self-scheduling
* Access to 'Hot Gigs' postings exclusive to the arenaflex Network
* Work from home
* Competitive hourly rate - Discussed during your first interview
* Paid orientation
* Opportunities for career growth and professional development
* A dynamic and supportive work environment
**What We Offer**
* A dynamic and supportive work environment
* Opportunities for career growth and professional development
* Competitive hourly rate - Discussed during your first interview
* Paid orientation
* Flexible self-scheduling
* Access to 'Hot Gigs' postings exclusive to the arenaflex Network
* Work from home
* The potential to work with some of the coolest clients around the world like the NFL, Vimeo, and Topps!
**How to Apply**
If you're passionate about gaming and have a knack for delivering exceptional customer experiences, we want to hear from you! Please submit your application, including your resume and a cover letter, to [arenaflex website]. We can't wait to hear from you!
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.
**Pay Rates**
Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process.
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