At arenaflex, we're a global leader in entertainment and media, revolutionizing the way people enjoy their favorite content. As a pioneer in the industry, we're constantly pushing the boundaries of innovation and creativity. We're now seeking an experienced External Support Engineer to join our team, bridging the gap between our content creation teams and the tools engineering team.
As an External Support Engineer at arenaflex, you'll be the first point of contact for content teams when they encounter issues with our tools. You'll be responsible for providing technical support, creating reference materials, and training external teams to get them up to speed with our toolset. Your expertise will be invaluable in solving and debugging issues, escalating complex problems to the tool development team, and advocating for tools and workflow improvements.
**About arenaflex**
arenaflex is a dynamic and innovative company that's always pushing the boundaries of what's possible. We're a global leader in entertainment and media, with a commitment to delivering exceptional content to our customers. Our team is passionate about creating a culture of innovation, creativity, and collaboration, and we're always looking for talented individuals to join our ranks.
**Key Responsibilities**
As an External Support Engineer at arenaflex, your key responsibilities will include:
* Providing technical support to content/external teams in regards to use of content tools
* Creating reference materials and providing training to get external teams up to speed with the toolset
* Solving and debugging possible issues with tools and workflows to quickly resolve issues for users
* Escalating more complex or problematic issues to the tool development team, and working with production to track these issues in JIRA
* Advocating for tools, workflow improvements, and suggestions from external teams
* Partnering with other engineers to develop tools and processes that improve efficiency and quality
* Guiding or leading cross-disciplinary dialogs to drive features from initial concept to completion
* Exemplifying reliability, accountability, and professionalism in all work-related interactions
**Essential Skills and Abilities**
To succeed in this role, you'll need:
* Ability to read and understand C# code
* Good written and verbal communication, including working with external partners
* Positive attitude and ability to receive and provide objective and constructive feedback
* Excellent organization skills
* Self-motivating; able to prioritize and manage numerous requests simultaneously
**Preferred Qualifications**
While not essential, the following qualifications would be beneficial:
* Experience supporting a live service or tool environment
* Unity 3D game and tool development experience
* Experience with Jira, Confluence, or other defect tracking software
* iOS and Android mobile development experience
* 5 years' experience in delivering production-level code in a professional environment
**Education and Experience**
We're looking for individuals with a Computer Science or related degree, or equivalent work experience. Your experience should include supporting a live service or tool environment, and you should be familiar with C# code.
**Work Environment and Company Culture**
As an External Support Engineer at arenaflex, you'll be working in a dynamic and fast-paced environment. You'll be part of a team that's passionate about innovation, creativity, and collaboration, and you'll have the opportunity to work on a wide range of projects and initiatives. Our core hours are 10:00am to 6:00pm CST, which means you should be available for meetings and other work-related activities during this time.
**Compensation and Benefits**
At arenaflex, we carefully consider a wide range of compensation factors to determine your personal top of market. We rely on market indicators to determine compensation and consider your specific job family, background, skills, and experience to get it right. These considerations can cause your compensation to vary and will also be dependent on your location.
The overall market range for roles in this area of arenaflex is typically $150,000 - 325,000.
**Career Growth Opportunities and Learning Benefits**
As an External Support Engineer at arenaflex, you'll have the opportunity to grow and develop your skills and expertise. We offer a range of training and development programs, including:
* Regular training sessions and workshops
* Mentorship programs
* Opportunities for career advancement
* Access to the latest tools and technologies
**How to Apply**
If you're a motivated and experienced External Support Engineer looking for a new challenge, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
What We Offer
* Competitive salary and benefits package
* Opportunity to work on a wide range of projects and initiatives
* Collaborative and dynamic work environment
* Regular training and development programs
* Access to the latest tools and technologies
Why Join arenaflex?
* arenaflex is a global leader in entertainment and media, with a commitment to delivering exceptional content to our customers.
* We're a dynamic and innovative company that's always pushing the boundaries of what's possible.
* Our team is passionate about creating a culture of innovation, creativity, and collaboration.
* We offer a range of training and development programs to help you grow and develop your skills and expertise.
How to Apply
* Submit your application, including your resume and a cover letter, to [insert contact information].
* We can't wait to hear from you!
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer. We welcome applications from diverse candidates and are committed to creating a workplace that's inclusive and respectful of all employees.
Contact Us
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We'd be happy to hear from you!
[insert contact information]
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