At arenaflex, we're on a mission to revolutionize the way we create and deliver content to our users. As a key member of our External Support team, you'll play a vital role in bridging the gap between our content creation teams and the tools engineering team. If you're passionate about delivering exceptional support, driving tool improvements, and collaborating with cross-functional teams, we want to hear from you!
**About arenaflex**
arenaflex is a leading innovator in the entertainment industry, pushing the boundaries of what's possible with content creation and delivery. Our team of experts is dedicated to providing top-notch support to our content creation teams, ensuring that they have the tools and resources they need to succeed. As an External Support Engineer at arenaflex, you'll be part of a dynamic team that's passionate about delivering exceptional results and driving innovation.
**Key Responsibilities**
As an External Support Engineer, you'll be responsible for:
* Providing technical support to content/external teams in regards to use of content tools
* Creating reference materials and providing training to get external teams up to speed with the toolset
* Solving and debugging possible issues with tools and workflows to quickly resolve issues for users
* Escalating more complex or problematic issues to the tool development team, and working with production to track these issues in JIRA
* Advocating for tools, workflow improvements, and suggestions from external teams
* Partnering with other engineers to develop tools and processes that improve efficiency and quality
* Guiding or leading cross-disciplinary dialogs to drive features from initial concept to completion
* Exemplifying reliability, accountability, and professionalism in all work-related interactions
**Skills and Abilities**
To succeed in this role, you'll need:
* Ability to read and understand C# code
* Good written and verbal communication, including working with external partners
* Positive attitude and ability to receive and provide objective and constructive feedback
* Excellent organization skills
* Self-motivating; able to prioritize and manage numerous requests simultaneously
* Strong problem-solving skills and attention to detail
* Ability to work collaboratively with cross-functional teams
* Experience with Jira, Confluence, or other defect tracking software
* Familiarity with Unity 3D game and tool development
* Experience with iOS and Android mobile development
* Strong analytical and critical thinking skills
**Education and Experience**
We're looking for candidates with:
* Computer Science or related degree, or equivalent work experience
* Experience supporting a live service or tool environment
* Unity 3D game and tool development experience
* Experience with Jira, Confluence, or other defect tracking software
* iOS and Android mobile development experience
* 5 years' experience in delivering production-level code in a professional environment
**Work Environment and Culture**
As a remote employee at arenaflex, you'll have the flexibility to work from anywhere, while still being part of a dynamic and collaborative team. We're committed to creating a culture that's inclusive, supportive, and empowering. You'll have access to:
* Flexible work arrangements and remote work options
* Opportunities for professional growth and development
* Collaborative and dynamic team environment
* Recognition and rewards for outstanding performance
* Comprehensive benefits package, including health insurance, retirement plan, and paid time off
**Compensation and Benefits**
We offer a competitive salary range of $150,000 - $325,000, depending on your location and experience. In addition to your salary, you'll receive:
* Comprehensive benefits package, including health insurance, retirement plan, and paid time off
* Flexible work arrangements and remote work options
* Opportunities for professional growth and development
* Recognition and rewards for outstanding performance
**How to Apply**
If you're passionate about delivering exceptional support, driving tool improvements, and collaborating with cross-functional teams, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Note**
arenaflex is an equal opportunities employer and welcomes applications from diverse candidates. We're committed to creating a culture that's inclusive, supportive, and empowering.
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