At arenaflex, we're on a mission to revolutionize the way content creation teams interact with our cutting-edge tools and platforms. As an External Support Engineer, you'll be the bridge between our content teams and the tools engineering team, providing top-notch technical support, creating reference materials, and advocating for tool improvements. If you're passionate about delivering exceptional customer experiences, collaborating with cross-functional teams, and driving innovation, we want to hear from you!
**About arenaflex**
arenaflex is a leading innovator in the entertainment industry, pushing the boundaries of what's possible with our cutting-edge technology and platforms. Our team is dedicated to creating an exceptional experience for our content creation teams, and we're looking for talented individuals like you to join our mission.
**Key Responsibilities**
As an External Support Engineer, you'll be responsible for:
* Providing technical support to content/external teams in regards to use of content tools
* Creating reference materials and providing training to get external teams up to speed with the toolset
* Solving and debugging possible issues with tools and workflows to quickly resolve issues for users
* Escalating more complex or problematic issues to the tool development team, and working with production to track these issues in JIRA
* Advocating for tools, workflow improvements, and suggestions from external teams
* Partnering with other engineers to develop tools and processes that improve efficiency and quality
* Guiding or leading cross-disciplinary dialogs to drive features from initial concept to completion
* Exemplifying reliability, accountability, and professionalism in all work-related interactions
**Skills and Abilities**
To succeed in this role, you'll need:
* Ability to read and understand C# code
* Good written and verbal communication, including working with external partners
* Positive attitude and ability to receive and provide objective and constructive feedback
* Excellent organization skills
* Self-motivating; able to prioritize and manage numerous requests simultaneously
**Education and Experience**
We're looking for candidates with:
* Computer Science or related degree, or equivalent work experience
* Experience supporting a live service or tool environment
* Unity 3D game and tool development experience
* Experience with Jira, Confluence, or other defect tracking software
* iOS and Android mobile development experience
* 5 years' experience in delivering production-level code in a professional environment
**Position Type/Expected Hours of Work**
Our core hours are 10:00am to 6:00pm CST, which means you should be available for meetings, etc. during this time. We're a remote-friendly team, and we're open to discussing flexible work arrangements that work for you.
**Other Duties**
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
**Salary Range**
At arenaflex, we carefully consider a wide range of compensation factors to determine your personal top of market. We rely on market indicators to determine compensation and consider your specific job family, background, skills, and experience to get it right. These considerations can cause your compensation to vary and will also be dependent on your location.
The overall market range for roles in this area of arenaflex is typically $150,000 - $325,000.
**What We Offer**
As an External Support Engineer at arenaflex, you'll enjoy:
* Competitive salary and benefits package
* Opportunity to work with a cutting-edge technology and platform
* Collaborative and dynamic work environment
* Professional development and growth opportunities
* Flexible work arrangements and remote work options
* Access to the latest tools and technologies
* Recognition and rewards for outstanding performance
**How to Apply**
If you're passionate about delivering exceptional customer experiences, collaborating with cross-functional teams, and driving innovation, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
Why Join arenaflex?
At arenaflex, we're committed to creating an exceptional experience for our content creation teams. We believe that our team members are the key to our success, and we're dedicated to providing them with the tools, resources, and support they need to thrive.
Our Culture
Our culture is built on a foundation of collaboration, innovation, and customer obsession. We're a team of passionate and talented individuals who are dedicated to making a difference in the entertainment industry. We're always looking for new ways to improve our processes, tools, and platforms, and we encourage our team members to think creatively and take ownership of their work.
Our Benefits
We offer a comprehensive benefits package that includes:
* Competitive salary and benefits package
* Opportunity to work with a cutting-edge technology and platform
* Collaborative and dynamic work environment
* Professional development and growth opportunities
* Flexible work arrangements and remote work options
* Access to the latest tools and technologies
* Recognition and rewards for outstanding performance
Our Team
Our team is made up of talented and passionate individuals who are dedicated to making a difference in the entertainment industry. We're a diverse and inclusive team that values creativity, innovation, and customer obsession. We're always looking for new ways to improve our processes, tools, and platforms, and we encourage our team members to think creatively and take ownership of their work.
How to Apply
If you're passionate about delivering exceptional customer experiences, collaborating with cross-functional teams, and driving innovation, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
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