At arenaflex, we're passionate about empowering people to live, work, and play in a connected world. Our team is dedicated to driving innovation, creativity, and impact in the world, and we're looking for talented individuals to join our community of problem-solvers, thinkers, and doers. If you're a customer-focused professional with a passion for delivering exceptional technical support and customer service, we want to hear from you.
**About arenaflex**
arenaflex is a leading provider of innovative solutions that power and empower how people live, work, and play. Our team is committed to anticipating, leading, and believing that listening is where learning begins. We're a community of people who come together in crisis and celebration, lifting our communities and building trust in how we show up, everywhere and always. We're proud to be an equal opportunity employer, celebrating our employees' differences and striving for a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.
**Job Summary**
As an Experienced Fiber Customer Support Analyst at arenaflex, you'll be part of a dynamic team that provides exceptional technical support and customer service to our Fios customers. You'll join a tech support team in a call center, troubleshooting issues in hardware, software, applications, networks, or devices and answering customer technical questions. Your dedication to customer service excellence, amazing communication skills, and positive, professional attitude will make you a valuable asset to our team.
**Responsibilities**
* Answer incoming calls from customers with order inquiry and/or trouble reports
* Provide customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network
* Perform analysis and isolation of trouble conditions and create and sort trouble reports
* Utilize knowledge of communication and networking components to provide customers with service support and configuration of customer equipment
* Communicate clearly and professionally, delivering technical/industry information in a manner appropriate to the audience
* Work evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
**Requirements**
* Dedication to customer service excellence with amazing communication skills and a positive, professional attitude
* Thrive in a fast-paced work environment and enjoy helping our customers connect to the digital world
* Related Associate Degree or 2+ years' relevant experience
* Technical support call center experience (even better if you have one or more of the following)
**Preferred Qualifications**
* A related Associate Degree or 2+ years' relevant experience
* Technical support call center experience
**Skills and Competencies**
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and prioritize tasks effectively
* Strong problem-solving and analytical skills
* Knowledge of communication and networking components
* Ability to work independently and as part of a team
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development opportunities, including:
* On-the-job training and mentorship
* Ongoing education and training programs
* Career development opportunities and promotions
* Opportunities to work on high-profile projects and initiatives
**Work Environment and Company Culture**
As a remote employee, you'll work from home with occasional in-person trainings and meetings. Our company culture is built on the principles of collaboration, inclusivity, and respect. We strive to create a work environment that's welcoming, supportive, and empowering.
**Compensation, Perks, and Benefits**
We offer a competitive compensation package, including:
* Salary range: $670.00 - $1,774.50 weekly based on a full-time schedule
* Incentive-based position with the potential to earn more
* Comprehensive benefits package, including health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance
* Award-winning total rewards package
**How to Apply**
If you're a motivated and customer-focused professional with a passion for delivering exceptional technical support and customer service, we encourage you to apply. Please submit your application, including your resume and cover letter, through our online application portal.
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