At arenaflex, we're not just a company – we're a community of innovators, thinkers, and problem-solvers who are passionate about making a difference in the world. We believe that everyone deserves to live, work, and play in a world where technology empowers and connects us all. As a Fiber Customer Support Analyst at arenaflex, you'll be at the forefront of this mission, providing exceptional technical support and customer service to our valued customers.
**About arenaflex**
arenaflex is a leading provider of innovative communication and entertainment services, empowering people to live, work, and play in a world where technology knows no bounds. Our team is dedicated to delivering exceptional experiences to our customers, and we're looking for talented individuals like you to join our V Team.
**What You'll Be Doing**
As a Fiber Customer Support Analyst, you'll be part of a dynamic team that's passionate about delivering exceptional technical support and customer service. You'll be responsible for:
* Answering incoming calls from customers with order inquiries and/or trouble reports
* Providing customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network
* Performing analysis and isolation of trouble conditions and creating and sorting trouble reports
* Utilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment
* Communicating clearly and professionally, delivering technical/industry information in a manner appropriate to the audience
* Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
**What We're Looking For**
We're seeking a dedicated and customer-focused individual who is passionate about delivering exceptional technical support and customer service. You'll have:
* A dedication to customer service excellence with amazing communication skills and a positive, professional attitude
* A strong understanding of communication and networking components
* Experience in a fast-paced call center environment
* A related Associate Degree or 2+ years' relevant experience
* Technical support call center experience (a plus!)
**Even Better If You Have**
* A related Associate Degree or 2+ years' relevant experience
* Technical support call center experience
* Familiarity with communication and networking components
* Experience working with customers in a technical support role
**What We Offer**
As a Fiber Customer Support Analyst at arenaflex, you'll enjoy a range of benefits, including:
* A competitive salary and incentive-based compensation package
* Comprehensive health and wellness benefits
* 401(k) Savings Plan and stock incentive programs
* Paid time off and adoption assistance
* Tuition assistance and career growth opportunities
* A collaborative, inclusive work environment that celebrates diversity and promotes a sense of belonging
**Work Environment and Culture**
As a remote role, you'll work from home with occasional in-person trainings and meetings. Our team is dedicated to creating a collaborative and inclusive work environment that encourages authenticity and fosters a sense of belonging. We're proud to be an equal opportunity employer, celebrating our employees' differences and promoting a culture of diversity, equity, and inclusion.
**Compensation and Benefits**
The compensation range for this position is between $670.00 and $1,774.50 weekly based on a full-time schedule, depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.
**How to Apply**
If you're passionate about delivering exceptional technical support and customer service, and you're looking for a challenging and rewarding role, we encourage you to apply. Please visit our website to learn more about our application process and to submit your application.
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