Are you passionate about delivering exceptional customer service and transforming lives through financial empowerment? Do you thrive in a dynamic, fast-paced environment where no two days are the same? Look no further than arenaflex, a leading provider of innovative financial solutions. We're seeking an experienced Financial Customer Service Professional to join our team in Milwaukee, WI, and help us revolutionize the way people manage their finances.
**About arenaflex**
At arenaflex, we're committed to transforming lives by giving our people the freedom to transform their own. We believe that by empowering our associates, we can create a better future for our customers, our communities, and ourselves. Our flexible work environment, fluid career paths, and emphasis on internal mobility make us an attractive choice for professionals looking to grow and develop their skills.
**Our Culture**
We're proud of our inclusive and diverse culture, where everyone is valued and respected. Our associates dedicate thousands of hours to volunteering for causes that matter most to them, and we're committed to creating a welcoming and inclusive environment for all. Our business-casual environment, generous paid time off, and comprehensive benefits package make us a great place to work and grow.
**Job Summary**
As a Financial Customer Service Professional at arenaflex, you'll be the face of our company, delivering exceptional service to our customers and helping them achieve their financial goals. You'll work collaboratively with a team of associates to provide education, support, and guidance to our customers, while also developing your skills and knowledge through our paid associate training program.
**Key Responsibilities**
* Provide excellent service to our customers, responding to their inquiries, resolving issues, and educating them on our financial products and services
* Collaborate with our team to develop and implement customer-centric solutions that meet their needs and exceed their expectations
* Communicate critical plan updates and changes to our customers, ensuring they're informed and empowered to make informed decisions
* Process contribution changes, loans, and withdrawals, as well as general account changes, in accordance with our policies and procedures
* Receive the opportunity to train and study to obtain FINRA Series 6 & 63 licenses, enhancing your skills and knowledge in the financial services industry
* Work collaboratively with our team to achieve sales and service goals, while maintaining a customer-centric approach
**What You'll Bring**
* Availability to work a 40-hour work week, outside of traditional business hours, Monday through Friday with an occasional Saturday
* Associates degree or higher AND at least one year of customer service experience (including but not limited to food service, retail, hospitality, teaching, military, or banking) OR two or more years of customer service experience
* Capability to work overtime as required based on business need
* Fluency in both English and Spanish (desirable)
* Financial Services or call center experience (desirable)
* FINRA series 6 and 63 or higher equivalent licensure (desirable)
* A passion for providing quality customer service
* Desire to engage with customers over the phone
* Capability to adapt communication style while servicing our diverse customer base
* Attention to detail and ability to learn and apply financial industry policies, processes, and procedures
**What We Offer**
* Competitive base salary range: $37,000.00 - $50,950.00
* Comprehensive benefits package, including medical, dental, vision, and life insurance
* Retirement savings – 401(k) plan with generous company matching contributions (up to 6%)
* Tuition reimbursement up to $5,250/year
* Business-casual environment that includes the option to wear jeans
* Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
* Paid volunteer time — 16 hours per calendar year
* Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
* Business Resource Groups (BRGs) - internal networks that rally around common interest, experiences, and identities
**How to Apply**
If you're passionate about delivering exceptional customer service and transforming lives through financial empowerment, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We can't wait to hear from you!
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.
**Job Posting End Date**
This job posting will remain open until 12:01 am on June 4, 2025. We encourage you to apply early to ensure consideration for this exciting opportunity.
**Disclaimer**
arenaflex is not responsible for any errors or omissions in this job posting. We reserve the right to modify or cancel this job posting at any time without notice.
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