**Join arenaflex, a leading retail pharmacy and healthcare company, in a remote full-time opportunity as a Call Center Representative.**
**About arenaflex**
arenaflex, a subsidiary of arenaflex Boots Union, Inc., is a leading healthcare, pharmacy, and retail company with a legacy of focusing on communities. With a presence in over 9,000 retail stores across America, Puerto Rico, and the U.S. Virgin Islands, arenaflex serves almost 10 million clients every day. Our mission is to make healthier lives through better healthcare, and we're committed to addressing the needs of our clients and patients through a genuine omnichannel experience.
**Job Summary**
As a Call Center Representative at arenaflex, you will be responsible for handling high-volume customer inquiries, performing data entry tasks, and providing exceptional customer service. You will work under direct management, adhering to arenaflex's guidelines and procedures. This role requires a dynamic individual with excellent communication skills, a strong attention to detail, and the ability to work in a fast-paced environment.
**Key Responsibilities**
* Utilize arenaflex's remedy information entry methodology and rules to process new enrollments by entering information into a suitable system.
* Handle patient medication requests within HIPAA guidelines and enter refill orders for processing.
* Investigate missing medication data, decipher clinical abbreviations (SIG codes), and resolve all data entry-related exceptions.
* Handle correspondence to patients (inbound calls, visits, messages) and resolve outbound decisions to prescribers and patients on a case-by-case basis.
* Resolve Outsider Oddballs by surveying, gathering data, making recommendations, and resubmitting for processing as per individual arrangement requirements.
* Settle phone calls to healthcare providers and others to acquire data, gain supersede endorsement, or otherwise resolve the Outsider Oddballs.
* Provide support to Pharmacists, both those in the office and those in different areas, and identify and convey issues to senior-level staff as necessary.
* Obtain a dynamic pharmacist license or certification within the initial 90 days and maintain an active pharmacist license or certification.
**Essential Qualifications**
* High school diploma or equivalent (GED).
* Essential level computer skills (e.g., start and close down computer, use the mouse to point and click, start and close programs, switch between programs, save files, print documents, and access data online).
* Essential web browsing skills to include opening a program, composing URLs in the right field, using a web search engine, bookmarking a website, navigating using back/forward/stop buttons, and completing forms online.
* Middle-of-the-road level keyboarding skills (at least 25 WPM, typing by memory, organizing files).
* Ability to communicate in writing and verbally.
* 18 years old or older.
**Preferred Qualifications**
* At least 1 year of pharmacy professional experience in a retail or call center environment.
* At least 1.5 years as a pharmacy professional with a declaration/enrollment by the state as conceded by the State Board for Pharmacies or broadly recognized certification agency.
* Experience providing customer service to internal and external clients, including meeting quality standards for services, and assessment of customer satisfaction.
* Middle-of-the-road to cutting-edge level keyboarding skills (at least 35 WPM, typing by memory, organizing files).
* Familiarity with Spanish and English.
**Work Environment and Culture**
arenaflex is committed to creating a work environment that is inclusive, diverse, and supportive. We offer a range of benefits, including:
* Competitive hourly rate ($25-$35/Hour)
* Opportunities for career growth and professional development
* Comprehensive training program
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application.
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