At arenaflex, we're dedicated to supporting the people who support our customers. As a Work From Home Principal Communications Associate, you'll play a vital role in helping our agents confidently handle customer interactions and enabling our operations front line leaders to support them in this work. We're looking for a talented individual who is passionate about exceptional strategy, communication, and relationship-building practices to join our Customer Channels Performance Solutions Communications Team.
**About arenaflex**
arenaflex is a leading financial services company that's committed to helping our customers achieve their financial goals. We're a company that values innovation, collaboration, and customer-centricity. Our team is made up of talented individuals who are passionate about making a difference in the lives of our customers. As a Work From Home Principal Communications Associate, you'll be part of a dynamic team that's dedicated to delivering exceptional customer experiences.
**Why We Need You**
We recognize the importance of having the right information at the right time in influencing agent performance. As a Work From Home Principal Communications Associate, you'll use your omni-channel communications expertise to inform, influence, provide resources, and drive engagement. You'll partner across the enterprise to balance urgency and quality, ensuring that front line leaders have the information, tools, and resources they need to support our agents.
**What We Value**
At arenaflex, we value individuals who are:
* **Curious**: You'll seek best practices and be driven to learn about emerging communication tools.
* **Collaborative**: You'll partner across the enterprise to balance urgency and quality, ensuring that front line leaders have the information, tools, and resources they need to support our agents.
* **Kind**: You'll demonstrate empathy and optimism, leading through change as a positive change agent.
* **Impact-driven**: You'll have a significant impact through the solutions you develop and deliver in support of thousands of associates across our Channels organization.
**What You'll Learn**
As a Work From Home Principal Communications Associate, you'll learn about:
* **Our customers**: You'll understand what our customers experience, what our agents and agent leaders need to know, and when they need to know it.
* **Our agents and leaders**: You'll learn what our agents do, how they learn, and what challenges they face. You'll also learn what our front line leaders need to know in order to support our agents through these challenges.
* **Our business**: You'll learn about how we service customers and about our products, policies, and priorities.
* **Our partners**: You'll partner with Product, Tech, Risk, Enterprise Learning, and line of business resources to deliver high-quality results.
**What You'll Do**
As a Work From Home Principal Communications Associate, you'll:
* **Develop strategic communications plans**: You'll leverage your ability to understand business needs and priorities, as well as critical thinking and technical and creative writing skills to develop and implement strategic communications plans that utilize a variety of channels to engage agents/leaders and meet stakeholder needs.
* **Act as a subject matter expert**: You'll act as a subject matter expert for communications initiatives and work with various partners to understand performance support needs and make recommendations for support.
* **Develop actionable insights**: You'll monitor key performance indicators to develop actionable insights, best practices, and campaign strategies.
* **Tell compelling stories**: You'll utilize your expertise in storytelling to tell a comprehensive and compelling story through verbal and written communication.
* **Design experiences**: You'll partner to develop the tools and processes that will best meet our agent and business needs.
* **Contribute to processes**: You'll contribute to the processes established to develop agent messaging and deliver communication materials.
* **Measure performance**: You'll monitor, track, and report on content performance, as well as analyze content and campaigns to translate anecdotal or qualitative data into recommendations and plans for improvements.
**Critical Skills**
To succeed as a Work From Home Principal Communications Associate, you'll need:
* **Project management skills**: You'll be able to manage multiple projects simultaneously.
* **Relationship-building skills**: You'll be able to build relationships with various stakeholders and partners.
* **Analytical skills**: You'll be able to gather quantitative and qualitative insights/data to inform recommendations and strategy.
* **Collaboration skills**: You'll be able to work collaboratively in a fast-paced environment.
* **Adaptability**: You'll be able to adapt and flex to changing priorities.
* **Learning agility**: You'll be able to learn quickly and translate complex concepts and materials to meet audience needs.
* **Communication skills**: You'll have excellent written, verbal, and visual communication skills.
* **Organizational skills**: You'll have excellent organizational skills and attention to detail.
* **Technical and creative writing skills**: You'll have strong technical and creative writing skills.
* **Channel optimization skills**: You'll be able to adapt and optimize content for specific channels, audiences, and purpose.
**Work from Home Technology Requirements**
To work from home, you'll need:
* **A secure home office environment**: Your home office environment should be free from background noise and distractions.
* **A reliable private internet connection**: Your internet connection should be provided by a Cable or Fiber Internet Service Provider (ISP).
* **A private network**: Your network should be password-protected, and you should have ownership or line of sight to every device on the network.
* **ISP download speeds**: Your ISP download speeds on VPN should be at least 5Mbps, with 10+ Mbps preferred.
**Work from Home Location Requirements**
This role is 100% work from home. We're unable to consider applicants who don't meet the required arenaflex Work at Home compatible internet access or who live in the states of California, Hawaii, or US territories.
**Basic Qualifications**
To be considered for this role, you'll need:
* **A High School Diploma, GED, or equivalent certification**
* **At least 3 years of experience in communications, marketing, or technical writing**
**Preferred Qualifications**
We're looking for individuals with:
* **A Bachelor's Degree or equivalent military experience**
* **At least 4 years of experience in communications, marketing, or technical writing**
**Compensation and Benefits**
arenaflex offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. Learn more at the arenaflex Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
**How to Apply**
If you're passionate about exceptional strategy, communication, and relationship-building practices, and you're looking for a challenging and rewarding role, apply now! We're excited to hear from you.
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