**Join arenaflex, a leading global solutions company, as we reimagine everything CX through strategy, talent, and technology.**
Are you a skilled and experienced Dynamics CRM Customer Engineer looking for a new challenge? Do you have a passion for delivering game-changing solutions that help brands grow across the world and into the future? If so, we'd love to hear from you!
At arenaflex, we're a remote-first company that's committed to creating a work environment that's inclusive, supportive, and empowering. We believe in the power of human-centered design, powerful data, and strong technology to accelerate CX transformation at scale. Our Concentrix Catalyst team is at the forefront of this movement, and we're looking for talented individuals like you to join our ranks.
**About arenaflex**
arenaflex is a new breed of tech company – Human-centered. Tech-powered. Intelligence-fueled. We create game-changing solutions across the enterprise that help brands grow across the world and into the future. We're trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.
Our game-changers:
* Challenge Conventions
* Deliver outcomes unimagined
* Create experiences that go beyond WOW
**About the Role**
As a Customer Engineer – Dynamics CRM & Power Platform, you'll play a key role in delivering strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. You'll work closely with our customers and their partners to design, develop, deploy, and optimize Dynamics CRM implementations and migrate and modernize to Dynamics 365 Customer Engagement Online (D365 CE).
**Responsibilities**
* Establish yourself as a trusted advisor with key stakeholders at assigned customers
* Develop and execute on a service delivery plan, leveraging repeatable services to educate the customer and assess their implementation to proactively ensure best practice execution and success
* Work collaboratively with team members to contribute to their success in supporting their customers and leverage their expertise in support of your customers
* Deliver technical training and assist with enhancing the quality of training material by providing feedback on needed improvements to existing training and new training content to be developed
* Engage in transactional requests to troubleshoot customer issues, provide education, and mitigate technical blockers
**Required Qualifications**
* General Fluency in English to include effective communication skills to identify, engage, and interact with key stakeholders
* Proficiency in delivering technical training
* Consulting and customer-facing role experience
* Excellent problem-solving and troubleshooting skills
* Ability to work collaboratively in a team environment
* Deep technical acumen combined with a curiosity to continue learning
* Excitement for modern engineering tools and practices
* Dynamics CRM Enterprise level support and administration focused specifically with:
+ CRM infrastructure installation and configuration
+ CRM deployment configuration
+ CRM customization and configuration (Data model, forms, views, JavaScript, C# .NET, plugins, workflows)
+ CRM integration
+ CRM performance and tuning optimization
* Dynamics CRM Cloud Migration Knowledge in CRM 2015+ build versions and upgrade experience
* Architectural experience for Dynamics CRM on-premises
* Strong understanding of business application performance tuning which includes an understanding of SQL, IIS (Internet Information Services), Networking, and client-side troubleshooting
* Environment health assessment experience
* Data recovery planning
* Dynamics 365 Customer Engagement Online and Power Platform Up to date product knowledge in Dynamics 365 for Sales and familiarity with the other modules
* Dynamics 365 Customer Service
* Dynamics 365 Field Service
* Dynamics 365 Customer Insights - Journeys
* Up to date knowledge on the foundational technologies for Dynamics 365 and the Power Platform
+ Dataverse
+ Power Apps
+ Power Automate
+ Power Platform admin center
* Administration experience
* Customization and Integration experience
* Application Lifecycle Management experience
**Desired Qualifications**
* Fluency in French and/or Spanish
* Experience authoring technical training for Dynamics 365
* Customer Engagement Online and Power Platform
* Power Platform governance and center of excellence experience
* Advanced Microsoft certifications
* Experience with Dynamics 365 Customer Insights
* Data Experience with Dynamics 365 Project Operations
**Compensation and Benefits**
The base salary range for this position is $91,457- $137,186, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays.
**What We Offer**
* A remote-first work environment that's inclusive, supportive, and empowering
* Opportunities to work with leading global brands and clients across all major sectors
* A culture that values innovation, creativity, and continuous learning
* A comprehensive benefits package that includes medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays
* A competitive salary range with incentives that align with individual and company performance
* Opportunities for career growth and advancement in a dynamic and fast-paced industry
**How to Apply**
If you're a skilled and experienced Dynamics CRM Customer Engineer looking for a new challenge, we'd love to hear from you! Please submit your application through our website, including your resume, cover letter, and any relevant certifications or experience.
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. We are committed to creating a work environment that's inclusive, supportive, and empowering for all employees. We welcome applications from diverse candidates and are proud to be an equal opportunity employer.
**Contact Us**
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you!
Apply Job!
Apply for this job