**Job Summary:**
Join arenaflex, a leading global airline, as a Customer Service Agent and embark on a journey of possibilities. As a key member of our team, you will interact with clients in a courteous, efficient, and professional manner, providing exceptional customer service and support. With a starting pay of $22 per hour, this part-time or full-time position offers flexibility, a competitive hourly rate, and the chance to work from home. If you're equipped to handle multiple tasks in a fast-paced environment and possess excellent communication skills, we encourage you to apply for this exciting opportunity.
**About arenaflex:**
arenaflex is a global airline that offers a unique blend of adventure, flexibility, and career growth opportunities. As a Customer Service Agent, you will be part of a dynamic team that is dedicated to providing exceptional customer service and support. With a strong focus on employee development and well-being, arenaflex offers a range of benefits and perks that will help you live your best life.
**Job Responsibilities:**
As a Customer Service Agent with arenaflex, your key responsibilities will include:
* Interacting with clients in a courteous, efficient, and professional manner, providing exceptional customer service and support
* Issuing, reissuing, and refunding passenger tickets
* Booking, pricing, and confirming flight reservations
* Rebooking passengers on oversold flights and during abnormal operations
* Performing passenger check-in and seat assignment, rectifying oversold seat assignments, and handling upgrades
* Issuing vouchers and/or coordinating with contractors for passenger hotel, food, and transportation; coordinating refueling and refresh
* Performing passenger boarding, including ticket raise and/or boarding pass raise/verification
* Operating gate reader/scanner and related responsibilities, including pre-boarding, monitoring/checking carryon bags, and exiting row criteria
* Operating jetways/bridges for functions of boarding and deplaning passengers
* Making boarding and departure gate announcements
* Delivering domestic/global flight files
* Performing passenger carrier flight close-out procedures
* Accepting, checking, and tagging passengers' bags at decision centers, full-service ticket counters, and primary class ticket counters
* Maintaining the timeline of flight boarding process
* Performing customer service at the job training
* Processing and completing credit card bag transactions at kiosks in the ticket counter area and activation stations
* Assisting passengers with self-service kiosk check-in and kiosk bag processing at ticket counters
* Queueing lines at ticket counter kiosks and ticket counters
* Clearing/confirming international files at kiosk in the ticket counter area and activation stations
* Accepting and dispatching passengers' self-tagged luggage at activation stations
* Assisting clients requiring special help or in-station; assisting boarding, deplaning, and transporting non-ambulatory passengers, special help passengers, and/or unaccompanied minors
* Performing customer service work related to handling local flights and contractor/floor handling agreements or contracts
* Having normal and predictable attendance on site, including meeting any obligatory overtime requirements
* Responding and assisting during safety and/or emergency situations
* Providing connecting passengers with gate information
* Providing exceptional customer service in an expert manner and according to arenaflex guidelines
* Adhering to agency policies, procedures, and performance standards
* Completing task-applicable training
* Adhering to authorities regulations (e.g. DOT, FAA, TSA)
* Using multiple internal resources/structures, including during customer interactions
* Wearing uniforms as required by agency policy
**What You Will Need for Success:**
To be successful in this role, you will need:
* High school degree or GED or global equivalent
* Bilingual language skills required in some locations
* Applicable valid driver's license as required by local authorities
* Must satisfy FAA criminal background checks to qualify for unescorted admission to privileges to airport security identification display areas (SIDA), if applicable
* Must be able to obtain stable suitable airport authority and/or US Customs security badges, if applicable
* Completion of a pre-employment drug screen, complete background test and/or fingerprinting to meet agency and security requirements
* Must be legally able to work in the U.S.
**Preferred Qualifications:**
* Working knowledge of Sabre or another Passenger Service System
* Previous face-to-face Customer Service experience
* Working in a fast-paced environment
**What You May Get:**
As a Customer Service Agent with arenaflex, you will have access to a range of benefits and perks, including:
* Travel Perks: Ready to explore the world? You, your family, and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
* Health Benefits: On day one, you'll have access to your health, dental, prescription, and vision benefits that will help you live well. And that's just the beginning – we also provide virtual doctor visits, flexible spending accounts, and more.
* Wellness Programs: We want you to be a great model of yourself – that's why our wellness programs offer you all the right tools, resources, and support you need.
* 401(k) Program: Available upon hire and, depending on the workgroup, company contributions to your 401(k) program are available after one year.
* Additional Benefits: Other wonderful benefits include our Employee Assistance Program, pet coverage, and discounts on hotels, cars, cruises, and more.
**How to Apply:**
If you're equipped to handle multiple tasks in a fast-paced environment and possess excellent communication skills, we encourage you to apply for this exciting opportunity. Click the link below to register your interest and start your journey with arenaflex.
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