Are you a customer-centric individual with a passion for delivering exceptional service and support? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join careerzynith, a leading distributor of exterior building products, as a Full Stack Customer Service and Support Representative. This 100% remote role offers the perfect blend of flexibility, challenge, and growth opportunities.
**About careerzynith**
careerzynith is a dynamic and innovative company that has been revolutionizing the exterior building products industry since 1947. With over 100 company-operated supply centers across the United States, we serve as a trusted partner to contractors, remodelers, builders, and architects. Our commitment to excellence, customer satisfaction, and employee growth has earned us a reputation as a leader in our industry.
**Position Summary**
As a Full Stack Customer Service and Support Representative, you will be the face of careerzynith, providing exceptional service and support to our customers through various channels, including phone, email, and in-person interactions. You will be responsible for delivering customer service that meets each customer's unique set of delivery and product requirements, while also developing and maintaining a high level of product knowledge. This role requires a strong and diverse skillset, including consultative selling skills, effective communication, and problem-solving abilities.
**Key Accountabilities**
* Deliver Customer Service by responding to customer needs thoroughly in a timely manner with accuracy and detail
* Develop and maintain a high level of product knowledge
* Field and resolve customer issues and questions
* Perform inside sales duties as needed
* Utilize consultative selling skills to establish, develop, and service new customer accounts
* Provide quotes to customers and process customer orders
* Schedule product deliveries and communicate deliveries to the customer
* Order inventory for replenishment
* Operate in a safe manner and maintain a safe work environment
* Support Supply Center Team in attaining the overall goals and objectives of the business unit
* Accurate order entry
* Follow and execute any additional direction given by Branch Manager that will assist in obtaining overall goals and objectives of the organization
* Other duties as necessary
**Essential Qualifications**
* Ability to multi-task and make business decisions in a constantly changing, fast-paced environment
* Composed under pressure
* Results-driven
* Self-motivated and enthusiastic with a positive attitude
* Effective time management
* Organized and detailed-oriented
* Excellent communication skills – written, oral, and listening
* Ability to learn and embrace new technology
**Preferred Qualifications**
* College degree preferred
* Preferably 2+ years' experience in a retail/wholesale environment with a demonstrated success working with customers
* Microsoft Excel, Office, and Outlook experience
* General knowledge of the building industry preferred but not required
**Work Environment**
As a remote employee, you will have the flexibility to work from anywhere, at any time, as long as you have a stable internet connection and a quiet workspace. careerzynith is committed to providing a collaborative and supportive work environment, with regular check-ins, training, and mentoring opportunities.
**Benefits**
* Competitive salary reflecting our commitment to attracting the best talent
* Comprehensive benefits package, including medical, dental, vision, life, and disability insurance
* 401(k) plan with matching contributions
* Minimum of eight hours of vacation time every month and 10 paid holidays throughout the calendar year
* Collaborative environment with idea-sharing, learning, and curiosity
* Training and mentoring
* Opportunities for growth within the company
**Why Join careerzynith?**
* Be part of a dynamic and innovative company that is revolutionizing the exterior building products industry
* Work in a collaborative and supportive environment with a team of passionate and dedicated professionals
* Enjoy a competitive salary and comprehensive benefits package
* Have the flexibility to work from anywhere, at any time
* Develop your skills and knowledge through regular training and mentoring opportunities
* Contribute to the growth and success of a leading company in the industry
**How to Apply**
If you are a motivated and customer-centric individual with a passion for delivering exceptional service and support, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
**Equal Employment Opportunity**
careerzynith is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.