At arenaflex, we're not just a leading airline, we're a team of passionate individuals working together to make a difference in the lives of our customers. Our air terminal groups collaborate to move travelers and their belongings from check-in to destination, creating unforgettable experiences along the way. Whether you're customer-facing or behind the scenes, we need to hear from you if you can be welcoming to people from diverse backgrounds, think and act quickly, and adapt to a dynamic schedule. In return, you'll receive a competitive total rewards package, professional development opportunities, and benefits that are designed to take you places.
**Job Overview**
We're seeking an experienced Full Stack Customer Service Representative to join our team as a Ramp and Customer Service Agent. As a key member of our operations team, you'll be responsible for above and below wing tasks, including customer interactions and ramp operations. If you're a people person with excellent communication skills, a strong work ethic, and a passion for delivering exceptional customer service, we want to hear from you.
**Key Responsibilities**
* Assist customers with their travel needs (e.g., responding to inquiries, handling baggage, checking-in passengers and loading flights) in a fast-paced environment.
* Work outside in various weather conditions while performing below-wing tasks (e.g., transporting luggage and cargo, loading and unloading equipment and cargo, airplane marshaling, pushing back the aircraft and deicing).
* Perform aircraft preparation and security checks.
* Handle boarding and door duties (e.g., assisting and coordinating passengers, making announcements, processing baggage and cargo).
* Process and secure customer baggage. Record and maintain baggage claims as necessary, including damaged, delayed, and lost items.
* Load and unload baggage and cargo using conveyor belts.
* At the discretion of management, may be assigned to perform tasks of varying complexity to ensure total customer satisfaction.
* Perform other duties as assigned.
**Work-Specific Experience, Education, and Skills**
* Required:
+ Strong written and verbal communication skills.
+ Ability to multitask in a high-speed environment.
+ Valid driver's license.
+ Ability to learn and work a modernized reservation system.
+ Typing speed of at least 25 WPM.
+ Ability to lift 50 pounds consistently.
+ Ability to stand for extended periods.
+ Ability to twist, stoop, squat, reach, and handle.
+ Ability to perform basic math.
+ Ability to work an adaptable schedule, including evenings, weekends, and holidays.
+ Ability to participate in paid training that may require temporary travel.
+ Depending on work location, ability to obtain USPS Mail Handling Certification.
+ Ability to acquire airport security status.
+ Ability to communicate in English.
+ High school diploma or equivalent.
+ Minimum age of 18.
+ Must be eligible to work in the U.S.
* Preferred:
+ At least 1 year of customer service or community service experience.
**Workplace Expectations and Assumptions**
* Embody our values to claim safety, make the best choice, be compassionate, deliver execution, and be remarkable.
**Compensation and Benefits**
* Starting rate: USD $20.00/Hr.
* Total rewards package: Alaska Airlines and Skyline Air pay and benefits can vary by organization, location, number of regularly scheduled hours worked, length of service, and business status.
* Free travel privileges on Alaska Airlines and Skyline Air
* Comprehensive wellness programs, including medical, dental, and vision benefits
* Liberal 401k match program
* Quarterly and annual bonus plans
* Generous time-off and paid time-off policies
**Equal Business Opportunity**
We're proud to be an Equal Business Opportunity (EEO) and Affirmative Action employer that's committed to diversity, equity, and inclusion. We strive to ensure equal opportunities for every qualified candidate and employee, and we do not discriminate based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, age, protected veteran status, or disability status. We also consider qualified candidates with criminal histories, in accordance with applicable government, state, and local regulations. We may use your information to maintain the safety and security of Alaska Airlines and its affiliates.
**How to Apply**
If you're passionate about delivering exceptional customer service and working in a dynamic, fast-paced environment, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about this role and apply online.
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