At arenaflex, we're passionate about delivering exceptional customer experiences that bring people together. As a key member of our remote customer service team, you'll play a vital role in driving great customer satisfaction and loyalty. If you're a motivated, bilingual Spanish & English speaker with a passion for helping others, we want to hear from you!
**About arenaflex**
arenaflex is a leading retail company that's dedicated to empowering our customers to be their best selves. We're a dynamic and inclusive organization that's committed to fostering a culture of innovation, creativity, and collaboration. Our team is passionate about delivering exceptional customer experiences that bring people together and make a positive impact on our communities.
**Job Summary**
We're seeking an experienced, bilingual Spanish & English customer service representative to join our remote team. As a key member of our customer service team, you'll be responsible for providing exceptional customer support via phone and chat, resolving client inquiries and issues, and maintaining a high level of customer satisfaction. If you're a motivated, customer-focused individual with a passion for helping others, we want to hear from you!
**Responsibilities**
* Respond to client requests and inquiries via phone and chat, including product purchases, service & quality inquiries, order status, product information, and general client support issues.
* Demonstrate high standards for quality service and maintain a positive attitude in all interactions with clients.
* Keep up-to-date with product and procedural knowledge, as well as industry trends, to provide accurate and informed support to clients.
* Work in tandem with the quality and training team to self-manage performance expectations and maintain business acumen, courtesy, and professionalism when dealing with all client contacts.
* Maintain proprietary call center database (CSC) by entering information accurately and fully documenting all client interactions appropriately.
* Be punctual to work and adhere to all schedules and deadlines, both scheduled and special projects.
* Strive to exceed key performance indicators (KPI) and quality goals as outlined by management.
* Communicate with customers in a proactive and professional manner across multiple communication channels, including phone, chat, and email.
**Requirements**
* 2-3 years' experience in a business or professional environment, preferably in the service industry.
* Comparable experience in an office environment encouraged.
* Self-starter and ability to manage workload efficiently.
* Exceptional written communication skills.
* Demonstrate ability to deliver a high level of client service under high volume.
* Commitment to client service and high-quality standards in grammar, punctuation, and written business acumen.
* Professional, upbeat, and engaging oral and/or written communication.
* Ability to develop relationships with clients, even in difficult situations.
* Ability to advise and counsel clients in a quick and efficient manner.
* Must be computer literate and internet savvy, e-commerce and online shopping experience preferred.
* Experience in windows-based applications, specifically client relationship management tools preferred (ie, Instant Service).
* Excellent Data Entry skills / 45-55 wpm minimum.
* Must be flexible and be ready to work in a dynamic shift environment, weekends and evening shifts may be required.
**Preferred Qualifications**
* Prior customer service/troubleshooting experience.
* Experience in the beauty and cosmetics industry.
* Live chat experience.
* Call center experience.
**Work Environment**
* Remote work environment with flexible scheduling.
* Ability to work from home with a dedicated workspace.
* Must have a quiet and distraction-free workspace.
* Must have a reliable internet connection with a minimum speed of 45 Mbps download and 10 Mbps upload.
**Technology Requirements**
* Minimum PC Requirements:
+ CPU Speed: Dual Core 1.2 GHz or better
+ Intel Core i3 or AMD Ryzen 3 or better
+ Hard Drive: 40 GB or more of available space
+ Memory: 8 GB of RAM or better
+ Operating System: Windows 10 Professional
* Minimum Monitor and Accessory Requirements:
+ Dual Monitors: 1280 x 1024 (SXGA) screen resolution
+ One monitor and one laptop OR 2 monitors
* Minimum Internet Connectivity Requirements:
+ Must have Hard-wired connection (no wireless/WiFi)
+ Minimum 45 Mbps download speed / Minimum 10 Mbps upload speed
+ Internet connection must not be shared with more than 3 devices in the same location.
**Benefits**
* Competitive hourly rate of $18.00 - $19.00 per hour.
* Opportunities for career growth and professional development.
* Flexible scheduling and remote work environment.
* Paid training and onboarding program.
* Referral program.
**How to Apply**
If you're a motivated, bilingual Spanish & English speaker with a passion for helping others, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to connect with you!
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.
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