Are you a customer service professional with a passion for helping others? Do you thrive in fast-paced environments and enjoy working with people from diverse backgrounds? If so, we invite you to join arenaflex, a leading provider of membership, travel, insurance, and financial services to millions of members and customers across the country.
As an Experienced Full Stack Customer Service Representative – Emergency Roadside Service, you will be part of a dynamic team that provides exceptional service to our members during stressful situations. You will be responsible for responding to emergency road service requests, providing information about our benefits, and communicating with contractors to ensure timely service. Your excellent communication and problem-solving skills will make a significant difference in the lives of our members.
**About arenaflex**
arenaflex is a member-driven organization that has been serving the community for over a century. We pride ourselves on our commitment to providing quality service, innovative products, and a welcoming environment for our employees. With a diverse workforce and a strong focus on inclusion, we strive to create a workplace where everyone feels valued and empowered to succeed.
**Job Summary**
We are seeking an Experienced Full Stack Customer Service Representative – Emergency Roadside Service to join our team. As a key member of our customer service department, you will be responsible for:
* Responding to emergency road service requests in a call center environment
* Obtaining information about the type of service required and providing basic information about our Emergency Road Service benefits
* Communicating with contractors to provide information about member location, vehicle, and type of problem, and obtaining estimated time of arrival
* Entering data into our D2000 database and documenting all relevant details
* Notifying members of estimated time of arrival and name of contractor
* Recognizing, promoting, and processing membership sales opportunities
* Verifying completed status of calls and closing out on system
**Responsibilities**
* Provide superior customer service during every member interaction
* Respond to a high volume of emergency road service requests in a call center environment
* Respond to member needs with empathy and understanding while gathering information and providing solutions to get members back on the road
* Analyze member accounts to determine additional products and services that benefit the member
* Exceed performance metrics by following our detailed call intake process and efficiently working through calls in a timely fashion
**What We Offer**
* Full-time paid training beginning Thursday, May 29, 2025
* Hours during virtual training Monday through Friday from 10:00 am – 6:30 pm EST/9:00 am - 5:30 pm CST
* Afternoon, evening, weekend shifts available after training (start and end times may shift slightly based on business needs, flexibility will be required to accommodate occasional schedule slides)
* Voluntary overtime opportunities
* Competitive hourly rate of $19.00 per hour with shift premium for evening periods and weekends
* Performance-based incentives
* $250 Perfect Attendance bonus after 90-days of incident-free attendance
* Bi-lingual a plus – subsidy for bilingual skills (must be fluent in Spanish and English)
* Excellent and comprehensive benefits packages, including:
+ 401k Match
+ Medical
+ Dental
+ Vision
+ PTO
+ Paid Holidays
+ Tuition Reimbursement
+ Corporate Incentive Program
+ Complimentary arenaflex membership
+ Employee Referral Bonus
+ Employee recognition program
**Requirements**
* High school diploma or equivalent
* Must qualify, obtain, and maintain all applicable state licenses required for selling and/or servicing arenaflex products
* 6 months of customer service experience
* Providing customers service in a professional manner and de-escalating situations
* Accurately inputting information into various fields using a PC keyboard
* Navigating through a PC and/or automated processing system
* Reading and comprehending various customer care service tools (manuals, work models, etc.)
* Performing mathematical calculations including adding, subtracting, percentages, etc.
**Preferred Qualifications**
* College-level coursework in Business, Marketing, Geography, or other related field and/or applicable professional/technical certification courses
* Experience in a call center environment – minimum 6 months
* Remote work experience
* Customer service environment experience
* Promoting arenaflex products and services
* Identifying and responding to customer needs through cross-selling and up-selling products
**Work Environment**
* Works in a temperature-controlled office environment
* Irregular hours to include various shifts, weekends, and/or holidays
**What We Value**
* Diversity and inclusion
* Innovation and creativity
* Collaboration and teamwork
* Customer satisfaction and loyalty
* Employee growth and development
**How to Apply**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
**Equal Opportunity Employer**
arenaflex is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.
**Background Check and Drug Screen**
All applicants offered employment with arenaflex will be required to consent to a background and drug screen based on the requirements of the position.
**Regular and Reliable Attendance**
Regular and reliable attendance is essential for the function of this job.
**Contact Us**
If you have any questions or would like to learn more about this opportunity, please do not hesitate to contact us at [insert contact information]. We look forward to hearing from you!
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