At careerzynith, we're committed to delivering exceptional customer experiences that exceed our clients' expectations. As a key member of our remote customer service team, you'll play a vital role in providing top-notch support to policyholders and stakeholders across the insurance industry. If you're passionate about delivering world-class service, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you!
**Job Highlights:**
* **Company:** careerzynith
* **Position:** Experienced Full Stack Customer Service Representative
* **Location:** Remote (Nationwide, excluding specific locations)
* **Start Date:** Immediate openings available
* **Compensation:** A competitive salary and comprehensive benefits package
**Overview:**
As an Experienced Full Stack Customer Service Representative at careerzynith, you'll be responsible for providing exceptional service to policyholders and stakeholders via inbound calls, emails, and written correspondence. You'll work closely with our team to ensure that all inquiries and issues are handled promptly and professionally, while maintaining adherence to defined operational standards. With a focus on first contact resolution and high customer satisfaction, you'll be an integral part of our mission to deliver outstanding customer experiences.
**Primary Responsibilities:**
* **Call Center Environment:** Handle a high volume of calls (70-120 daily) with policyholders, providers, and interested third parties
* **Heavy Phone Contact:** Provide exceptional service through phone, email, and written correspondence
* **Procedure Review and Maintenance:** Stay up-to-date on new and revised procedures regarding policy information
* **Customer Needs:** Ensure customer needs are met on every interaction
* **Department Standards:** Maintain department standards for call volume, average handle time, and time management
**Requirements:**
* **Work Experience:** 1+ years of experience in a high-volume contact center environment (Receptionist role or similar experience strongly preferred)
* **Age:** 18 years or older
* **Education:** High School Diploma or equivalent
* **Remote Experience:** Strongly preferred but not required
* **Internet Connection:** Reliable internet connection with a minimum of 20 UPLOAD & 20 DOWNLOAD speed (hard-wired connection required)
* **Smartphone:** Must have a smartphone to access VPN
* **Insurance Industry Experience:** Considered a plus but not a requirement
* **Quiet & Professional Workplace:** Must have a quiet and professional workspace
* **Basic Computer Knowledge:** Proficient in basic computer skills, keyboard functions, and Microsoft Office
* **Excellent Communication:** Excellent oral and written communication skills
* **Typing Speed:** Minimum typing requirement of 30 wpm
* **Multi-Tasking:** Ability to multi-task and work under pressure
* **Organization and Time Management:** Excellent organization and time management skills
**Location:**
* **Work From Home:** Remote work environment
* **Nationwide:** Available nationwide, excluding specific locations (Houston, TX, Miami, FL, New York, California, Hawaii, Washington, Washington D.C., New Jersey, Vermont, New Mexico, North Dakota, South Dakota, Maine, and Wyoming)
**Training:**
* **Duration:** 2-3 weeks long
* **Schedule:** Monday-Friday, 8am-4:30pm CST
* **Availability:** Must have open availability Monday-Friday between 7:30 am - 6:30 pm CST
**Schedule Post-Training:**
* **40-Hour Workweek:** Assigned to a 40-hour workweek, Monday-Friday
* **No Weekend Shifts:** No weekend shifts unless overtime is presented on the weekend
* **Full-Time Positions:** Full-time positions only (no part-time)
**Equipment:**
* **Smartphone:** Must have a smartphone for VPN access
* **Other Equipment:** All other equipment will be provided by the company
**APPLY TODAY!**
At careerzynith, we're committed to equal employment opportunity and strive to create a diverse and inclusive work environment. We're proud to be an equal opportunity workplace and welcome applications from talented individuals from all backgrounds.
**Company Description:**
careerzynith is a full-service staffing agency dedicated to connecting talented individuals with exceptional employers. Our mission is to unite hardworking people with excellent workplaces, while building lasting relationships with our employees and clients. We believe that job seekers are more than a resume; they're unique individuals working to achieve their career dreams, and companies are partners striving for business success.
**We Encourage You to Apply!**
Even if you feel you're not a perfect match, we'd still love to hear from you. We're looking for great people to join our friendly team and are excited to explore how you can contribute to our mission.