At arenaflex, we're dedicated to revolutionizing the patient healthcare experience through innovative solutions and exceptional customer service. Our team of passionate professionals is committed to delivering superior patient conversion solutions to healthcare organizations, and we're excited to have you join our mission.
As a key member of our Contact Center Team, you'll play a vital role in delivering one-on-one customer service support to patients across the United States. If you're a motivated individual with excellent customer service skills, a passion for learning, and a desire to make a difference in the lives of patients and their families, we want to hear from you.
**About arenaflex**
arenaflex is a leading provider of patient conversion solutions to healthcare organizations. Our value system is centered around continuously improving the patient healthcare experience, and we pride ourselves on hiring team members who share our passion for delivering exceptional customer service. As a team member, you'll have the opportunity to work independently while being part of a collaborative and dynamic team that's dedicated to making a difference.
**Job Responsibilities**
As a Full Stack Customer Service Representative, you'll be responsible for delivering exceptional customer service support to patients through various channels, including telephone interactions, documentation of patient interactions, and collaboration with patients and providers to optimize patient care. Your key tasks will include:
* Answering telephone calls promptly and in a polite and professional manner
* Obtaining and entering accurate demographic information into electronic medical records
* Answering questions and offering information to provide patient-focused service and a positive impression of the organization
* Seeking and supporting changes in call flow processes and communication services, suggesting improvements and participating in organized efforts to improve service levels
* Meeting and exceeding call volume standards
* Adhering to all HIPAA policies and arenaflex policies
* Directing calls to other departments as needed
* Using sound judgment in handling calls, especially with upset patients
* Understanding when to escalate calls to physicians, practice managers, or triage nurses
* Making reminder calls as requested
* Making calls to reschedule appointments when necessary
* Providing assistance with call backs and other projects as call volume permits
* Managing multiple clients in a fast-paced environment
* Handling a high volume of phone calls, with a minimum of 6 hours per shift
* Performing any other duties necessary to drive our values, fulfill our mission, and abide by our company values
**Ideal Candidate**
We're seeking motivated individuals who are eager to join the healthcare industry and make a difference in the lives of patients and their families. Our ideal candidate possesses:
* Excellent customer service skills
* Ability to multi-task in a fast-paced environment
* Remain calm and courteous under pressure
* Proficient with computers and navigating web-based applications
* 1+ years of healthcare, sales, or customer service experience, preferably in a contact center environment
* 1+ years experience working in a call center preferred
* 1+ years experience working in a medical or healthcare environment preferred
* Previous medical scheduling experience preferred
* Proficient using Microsoft Office Suite (Excel, Word, and Outlook) and Internet
* Ability to handle confidential and sensitive information
* Ability to handle a "call center" environment: work quickly and multi-task
* Ability to multi-task using several systems and multiple monitors at the same time
* Proficient with technology, software applications, and phone systems
* Exceptional verbal and written communication skills - positive and proactive, works collaboratively with others to identify opportunities to improve results
**Benefits and Perks**
As a team member at arenaflex, you'll enjoy a comprehensive benefits package, including:
* Medical Insurance
* Vision Insurance
* Dental Insurance
* Flexible Spending Account (FSA)
* Company-paid short- and long-term disability
* Employee Assistance Program
* Life Insurance
* Accident insurance
* and other voluntary benefit programs for employees and their eligible dependents
* 401(k) retirement plan with a company match
**Work Environment and Culture**
arenaflex is committed to creating an inclusive and dynamic work environment that fosters collaboration, innovation, and growth. Our team members enjoy a flexible and remote work arrangement, with opportunities to work from home and participate in virtual team-building activities. We're passionate about making a difference in the lives of patients and their families, and we're excited to have you join our mission.
**How to Apply**
If you're a motivated individual with a passion for delivering exceptional customer service, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to welcome you to our team!
**Equal Employment Opportunity**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and diverse work environment that fosters collaboration, innovation, and growth.
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