At arenaflex, we're not just a leading insurance agency – we're a family of professionals dedicated to delivering exceptional customer experiences and driving business growth. With a presence in over 40 states and a team that's doubled in size over the past 18 months, we're constantly innovating and pushing the boundaries of what's possible in the insurance industry.
Our commitment to employee wellbeing and career development is at the heart of everything we do. We believe that happy employees lead to happy customers, and we're passionate about creating a work environment that's supportive, inclusive, and empowering. Our culture reflects our values of excellence, respect, innovation, and open communication – and we're looking for talented individuals like you to join our team.
**Job Summary:**
As a Customer Service Representative, you'll play a critical role in ensuring our customers receive the best possible service and support. Working in a fast-paced inbound call center environment, you'll be responsible for answering customer inquiries, resolving issues, and identifying opportunities to upsell and cross-sell our services. With a strong focus on performance and results, you'll be rewarded for your hard work and dedication.
**Key Responsibilities:**
* Answer inbound calls from existing customers in a fast-paced call center-like environment, using multiple programs and systems simultaneously to resolve their needs quickly and efficiently.
* Develop and maintain a broad knowledge of insurance requirements and carrier guidelines across dozens of states and many carriers.
* Answer questions related to coverages, billing, and policy history.
* Use a proactive approach to identify and assess customers' needs and offer our services to ensure each customer is placed best for their needs. You will create opportunities for our in-house consultants to upsell, x-sale, re-shop and rewrite policies.
* Resolve customer issues, process payments, answer questions, process endorsements.
* Maintain an in-depth understanding of the software, products, and processes used by the organization.
* Maintain high call quality (QA) score, process adherence, and productivity metrics.
* All other duties as assigned.
**Requirements:**
* Resident state P&C license required
* Strong attention to detail/accuracy when collecting and entering data.
* Strong organizational and time management skills.
* Excellent verbal and written communication skills.
* Two plus years of customer service experience in the non-standard market in a multi-insurance carrier/rater environment preferred.
* Experience working in a high volume and fast-paced call center environment.
* Ability to multi-task using multiple screens, navigating several carrier platforms and systems simultaneously.
* Strong reliable internet connection.
* Proactive in one's own development; welcomes coaching as an opportunity to improve.
* High energy and enjoys working in a combined team/goal-oriented environment.
* Experience with named non-owner policies, understanding SR-22, and FR-44 state filings is a plus.
* Bilingual (English/Spanish), highly desired
**What You Can Expect from arenaflex:**
* We will set you up for success with a paid training period either on-site or from home
* Starting salary range is $41,600.00-$43,680.00, DOE + monthly incentive, target of $500 per month + 401(k) + benefits.
* An investment in our employees' professional development and growth
* On-going professional training following on-site training, for updates to operations and procedures via our online learning system called Litmos
* The ability to work remotely without the need for you to relocate
* A comprehensive and highly competitive benefits package, including:
+ Dental Insurance
+ Health Insurance
+ Vision Insurance
+ 401(k)
+ Paid Holidays
+ Paid Time Off
+ Ongoing Professional Training online via Litmos
+ And more
**Why Join arenaflex?**
At arenaflex, we're committed to creating a work environment that's supportive, inclusive, and empowering. We believe that our employees are our greatest asset, and we're dedicated to providing them with the tools, training, and resources they need to succeed. With a focus on career development and growth, we offer a range of opportunities for advancement and professional growth.
**Equal Employment Opportunity:**
It is and will continue to be the policy of arenaflex to practice a program of equal employment opportunity designed to assure that employment and advancement opportunities are made available to all employees and applicants on the basis of individual qualifications and without unlawful regard to race, religion, color, veteran status, national origin, disability, age, gender identity, sexual orientation, sex, or genetic information.
**How to Apply:**
If you're a motivated and results-driven individual with a passion for delivering exceptional customer experiences, we want to hear from you! Apply now to join our team as a Customer Service Representative and take the first step towards a rewarding and challenging career with arenaflex.
Apply Now!
Apply for this job