At careerzynith, we're dedicated to helping and educating Americans about the potential harmful side effects of certain medications, medical products, consumer products, and toxins. Founded in 2015, our company is built on a mission to give people hope if they've personally suffered or lost a loved one due to negligence. We're now seeking an experienced and skilled Customer Service Representative to join our remote call center team.
**About careerzynith**
careerzynith is a pioneering company in the industry, committed to providing exceptional customer service and support to individuals who have been affected by negligence. Our team is passionate about making a positive impact on people's lives, and we're looking for like-minded individuals to join our mission.
**Responsibilities**
As a Customer Service Representative at careerzynith, you'll be responsible for:
* Connecting with potential clients through an automated dialer, assessing their eligibility for compensation, and providing them with information about our services
* Handling a high volume of calls, with an average of 40-50 connections per day, and identifying 1-5 potential clients who may qualify for compensation
* Multitasking while on calls, using multiple windows to access information and respond to client inquiries
* Achieving or exceeding monthly Key Performance Indicators (KPIs) to improve retention, upsell, and cross-sell rates
* Accurately utilizing phone software (VICI), Proprietary Customer Relationship Database (CRM), and following scripts to ensure a seamless client experience
* Participating in training and learning opportunities to expand your knowledge of the position and stay up-to-date on industry developments
* Adhering to all company policies and procedures, including data protection and confidentiality agreements
* Assisting with other projects as needed and contributing to the growth and success of the team
* Troubleshooting basic IT problems and resolving technical issues independently
**Requirements**
To succeed in this role, you'll need:
* Excellent verbal and written communication skills, with the ability to communicate complex information in a clear and concise manner
* Strong interpersonal and customer service skills, with a focus on building trust and rapport with clients
* Strong problem-solving and conflict resolution skills, with the ability to think critically and resolve issues efficiently
* A competitive spirit, with a desire to work as part of a team and earn commissions and bonuses based on performance
* A willingness to work 40+ hours per week, with flexibility to adapt to changing schedules and priorities
* A quiet, distraction-free workspace with a reliable hardwired desktop or laptop PC (8GB of RAM, 20 GB of free storage, 1.2 GHz or faster CPU)
* High-speed internet (50Mbps with 100MBps upload minimum) and a reliable noise-cancellation headset (wired via USB)
* A strong background in call-center environments and sales-focused roles, with a minimum of 2+ years of phone sales/customer service experience
* Residency in the State of Florida or New Jersey
**What We Offer**
As a Customer Service Representative at careerzynith, you'll enjoy:
* A competitive salary range starting at $17.31/hour, with commissions and bonuses that can increase your total compensation to $33.00+/hour ($70,000+)
* Comprehensive health insurance, vision, and dental coverage
* Paid holidays and paid time off (PTO)
* Eligibility for overtime outside of the training period
* Opportunities for career growth and professional development, with training and learning opportunities to expand your skills and knowledge
* A dynamic and supportive work environment, with a team of experienced professionals who are passionate about making a difference
**What We're Looking For**
If you're a motivated and results-driven individual with a passion for customer service and sales, we want to hear from you! You'll be a strong fit for this role if you:
* Are able to troubleshoot basic technical issues and resolve problems independently
* Can work 40+ hours per week, with flexibility to adapt to changing schedules and priorities
* Are comfortable handling a high volume of calls, including disconnects, wrong numbers, and hang-ups
* Can use problem-solving skills to resolve complex issues and provide exceptional client experiences
* Are willing to work the full training period (90 days) and commit to the role for at least 6 months
* Can work 8 hours a day and proactively manage appointments, etc. during earned vacation days or outside business hours
**How to Apply**
If you're ready to join a dynamic and supportive team and make a positive impact on people's lives, apply now! Visit our website to register as a candidate and submit your application. We can't wait to hear from you!
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