Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we have an exciting opportunity for you to join arenaflex, a leading energy company dedicated to providing innovative solutions to its customers.
As an Experienced Full Stack Customer Service Representative, you will be the face of arenaflex, responsible for providing top-notch support to our customers through various channels, including phone, email, and chat. You will be part of a talented team that is committed to delivering exceptional customer experiences, and your contributions will play a critical role in shaping the future of our company.
**About arenaflex**
arenaflex is a leading energy company that is committed to providing innovative solutions to its customers. With a rich history of delivering exceptional customer experiences, we are proud to be a part of the energy industry. Our team is passionate about making a difference in the lives of our customers, and we are looking for like-minded individuals who share our vision.
**Key Responsibilities**
As an Experienced Full Stack Customer Service Representative, you will be responsible for:
* Processing billing calls, investigating meter reads, and resolving billing accuracy or payment issues
* Handling emergency calls, providing timely support to customers in need
* Processing customer move-ins, adds, and transfers, ensuring seamless transitions for our customers
* Routing escalated customer issues for resolution, working closely with internal teams to resolve complex issues
* Making referrals and processing requests regarding special programs, such as Energy Assistance, CRISIS, Dollar Energy, or other programs
* Processing order inquiry calls, initiating service orders, and providing service order status updates
* Assisting customers with credit/payment arrangements, directing them to self-service channels as necessary
* Meeting individual deadlines, metrics, and team goals, working collaboratively with the team to achieve common objectives
* Multi-tasking while effectively focusing on priority issues, maintaining a high level of productivity and efficiency
**Essential Qualifications**
To be successful in this role, you will need:
* A high school diploma or equivalent
* One (1) year of customer service experience, with a strong focus on delivering exceptional customer experiences
* Computer skills, including navigating multiple tabs, windows, and systems
* The ability to type a minimum of 25 WPM (Word Per Minute)
* Solid written and verbal communication skills, with the ability to communicate effectively with customers and internal teams
* For bilingual candidates, fluency in English and Spanish is required, with solid written skills in both languages
**Preferred Qualifications**
While not required, the following qualifications are highly desirable:
* 2-3 years of call center and/or customer service experience, with a strong focus on delivering exceptional customer experiences
* 2-5 years of previous customer service work from home experience, with a strong understanding of remote work environments
* Utility experience, with a strong understanding of the energy industry and its complexities
* Advanced computer skills, including navigating multiple tabs, windows, and systems
* The ability to type 60-65 WPM (Words Per Minute)
**Living Requirements**
To be eligible for this role, you must reside within 80 miles of one of the arenaflex facilities located in Ohio or Pennsylvania. The facilities are located at:
* arenaflex of Ohio, 290 W Nationwide Blvd, Columbus, OH 43215
* arenaflex of Pennsylvania, 12 Sandstone Way, Dunbar, PA 15431
**Work From Home Office Requirements**
As a remote employee, you will be required to maintain a high-speed wired internet connection (75mpbs download and 15mpbs upload) that is hardwired, with no Wi-Fi or satellite internet. You will also be required to have a smart phone to download a VPN app on your personal device. Additionally, you must have a secure, private location to work from, with proper ergonomic office equipment and setup.
**Compensation and Benefits**
As an Experienced Full Stack Customer Service Representative, you can expect a competitive salary range of $34,400.00 - $48,200.00, based on your skills, job-related knowledge, and relevant experience. You will also be eligible for a one-time sign-on bonus of $500, as well as a comprehensive benefits package, including health, dental, and vision insurance, 401(k) matching, and paid time off.
**Career Growth Opportunities**
At arenaflex, we are committed to helping our employees grow and develop their careers. As an Experienced Full Stack Customer Service Representative, you will have access to a range of training and development opportunities, including:
* Comprehensive onboarding program, designed to help you get up to speed quickly
* Ongoing training and development opportunities, to help you grow and develop your skills
* Mentorship program, to help you navigate the company and build relationships with your colleagues
* Career advancement opportunities, to help you move into leadership roles or specialized areas of the company
**Work Environment and Company Culture**
At arenaflex, we pride ourselves on our inclusive and diverse work environment. We are committed to creating a workplace that is welcoming and supportive of all employees, regardless of their background, culture, or identity. Our company culture is built on a foundation of respect, empathy, and open communication, and we are looking for like-minded individuals who share our values.
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer, committed to providing equal employment opportunities to all employees and applicants for employment, without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), genetic information, citizenship status, or any protected group status as defined by law.
**Safety Statement**
At arenaflex, we are committed to promoting a safe work environment, and we expect all employees to actively participate in our employee safety program. We are committed to preventing personal injuries and promoting a culture of safety throughout the company.
**How to Apply**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our online application portal. We look forward to hearing from you!
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