At arenaflex, we're more than just a leading airline – we're a team of passionate individuals dedicated to delivering exceptional customer experiences. Our air terminal groups work together to move travelers and their belongings from check-in to arrival, making unforgettable journeys along the way. Whether you're customer-facing or behind the scenes, we're looking for someone who can be warm and inviting to people from diverse backgrounds, think and act quickly, and adapt to a dynamic schedule. In return, you'll receive a competitive compensation package, professional development opportunities, and benefits that are designed to take you places.
**Job Overview**
We're seeking an experienced Full Stack Customer Service Representative to join our team in a remote work from home capacity. As a Ramp and Customer Service Agent, you'll be responsible for a wide range of tasks that include customer interactions and ramp operations. This is an exciting opportunity to work with a dynamic team, develop your skills, and grow your career in a fast-paced and ever-changing industry.
**Key Responsibilities**
* Assist customers with their travel needs (e.g., responding to queries, handling baggage, checking-in passengers and loading flights) in a fast-paced environment.
* Work outside in various weather conditions while performing below-wing tasks (e.g., transporting luggage and cargo, loading and unloading equipment and cargo, airplane marshaling, pushing back the aircraft and de-icing).
* Perform aircraft preparation and security checks.
* Handle boarding and door duties (e.g., assisting and coordinating passengers, making announcements, processing baggage and cargo).
* Process and secure customer baggage. Record and maintain baggage claims as necessary, including damaged, delayed, and lost items.
* Load and unload baggage and cargo using conveyor belts.
* At the discretion of management, may be assigned to perform tasks of varying complexity to ensure total customer satisfaction.
* Perform other duties as assigned.
**Work-Specific Experience, Education, and Skills**
* Strong written and verbal communication skills.
* Ability to multitask in a high-speed environment.
* Valid driver's license.
* Ability to learn and work a modernized reservation system.
* Typing speed of at least 25 WPM.
* Ability to lift 50 pounds consistently.
* Ability to stand for extended periods.
* Ability to twist, stoop, squat, reach, and handle.
* Ability to perform basic math.
* Ability to work an adaptable schedule, including evenings, weekends, and holidays.
* Ability to participate in paid training that may require temporary travel.
* Depending on the work location, ability to obtain USPS Mail Handling Certification.
* Ability to acquire airport security status.
* Ability to communicate in English.
* High school diploma or equivalent.
* Minimum age of 18.
* Must be eligible to work in the U.S.
**Preferred Qualifications**
* At least 1 year of customer service or community service experience.
**Workplace Values and Expectations**
* Embody our values to claim safety, make the best choice, be compassionate, deliver execution, and be remarkable.
**Compensation and Benefits**
* Starting rate: USD $20.00/Hr.
* Total compensation: Alaska Airlines and Skyline Air pay and benefits can vary by organization, location, number of regularly scheduled hours worked, length of service, and business status.
* Free travel privileges on Alaska Airlines and Skyline Air
* Comprehensive wellness programs, including medical, dental, and vision benefits
* Generous 401(k) match program
* Quarterly and annual bonus plans
* Generous time off and paid holidays
**Equal Business Opportunity**
We're proud to be an Equal Business Opportunity (EBO) and Affirmative Action (AA) employer that's committed to diversity, equity, and inclusion. We strive to provide equal opportunities for every qualified candidate and employee, and we do not discriminate based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, age, protected veteran status, or disability status. We also consider qualified candidates with criminal records, consistent with applicable federal, state, and local laws. We may use your information to maintain the safety and security of Alaska Airlines and its affiliates.
If you're passionate about delivering exceptional customer experiences and are looking for a dynamic and rewarding career opportunity, we encourage you to apply to arenaflex today!
**How to Apply**
To apply for this exciting opportunity, please visit our website at [arenaflex website URL]. We can't wait to hear from you!
Why Join arenaflex?
At arenaflex, we're more than just a leading airline – we're a team of passionate individuals dedicated to delivering exceptional customer experiences. Our air terminal groups work together to move travelers and their belongings from check-in to arrival, making unforgettable journeys along the way.
Our Values
* Claim safety: We prioritize the safety of our customers, employees, and communities.
* Make the best choice: We strive to make informed decisions that benefit everyone involved.
* Be compassionate: We care about our customers and employees, and we show it through our actions.
* Deliver execution: We're committed to getting the job done efficiently and effectively.
* Be remarkable: We aim to exceed expectations and make a lasting impression.
Our Benefits
* Competitive compensation package
* Professional development opportunities
* Comprehensive wellness programs
* Generous 401(k) match program
* Quarterly and annual bonus plans
* Generous time off and paid holidays
* Free travel privileges on Alaska Airlines and Skyline Air
Our Culture
At arenaflex, we value diversity, equity, and inclusion. We strive to create a workplace that's welcoming and inclusive for everyone, regardless of their background, culture, or identity. We believe that our differences are what make us stronger, and we're committed to fostering a culture of respect, empathy, and understanding.
How to Apply
To apply for this exciting opportunity, please visit our website at [arenaflex website URL]. We can't wait to hear from you!
- Strong written and verbal communication skills
- Ability to multitask in a high-speed environment
- Valid driver's license
- Ability to learn and work a modernized reservation system
- Typing speed of at least 25 WPM
- Ability to lift 50 pounds consistently
- Ability to stand for extended periods
- Ability to twist, stoop, squat, reach, and handle
- Ability to perform basic math
- Ability to work an adaptable schedule, including evenings, weekends, and holidays
- Ability to participate in paid training that may require temporary travel
- Depending on the work location, ability to obtain USPS Mail Handling Certification
- Ability to acquire airport security status
- Ability to communicate in English
- High school diploma or equivalent
- Minimum age of 18
- Must be eligible to work in the U.S.
At arenaflex, we're committed to providing equal opportunities for every qualified candidate and employee. We do not discriminate based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, age, protected veteran status, or disability status.
We're proud to be an Equal Business Opportunity (EBO) and Affirmative Action (AA) employer that's committed to diversity, equity, and inclusion. We strive to create a workplace that's welcoming and inclusive for everyone, regardless of their background, culture, or identity.
We believe that our differences are what make us stronger, and we're committed to fostering a culture of respect, empathy, and understanding. If you're passionate about delivering exceptional customer experiences and are looking for a dynamic and rewarding career opportunity, we encourage you to apply to arenaflex today!
Apply for this job