At arenaflex, we're dedicated to providing high-quality medical products, services, and outstanding customer care to patients across the country. As a national leader in the home medical equipment industry, we're passionate about empowering patients to manage their health and treatment at home. Our team of dedicated professionals is committed to delivering exceptional service and support to our customers, and we're seeking a talented and compassionate individual to join our Sleep Central Inbound Call Center team.
**Overview and Responsibilities**
We're seeking a skilled and empathetic Sleep Therapy Inbound Customer Service Representative to join our team in Murray, Utah. As a key member of our Sleep Central Inbound Call Center, you'll play a vital role in ensuring that our customers receive the highest level of service and support. Your primary responsibilities will include:
* Providing exceptional customer service to CPAP resupply customers, addressing their questions and concerns in a timely and professional manner
* Collecting patient, source, and demographic information, and inputting data into our proprietary e-Intake system
* Completing thorough verification for products and services, ensuring accuracy and quality control throughout the initial patient contact and data input process
* Developing and maintaining a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA and JCAHO guidelines
* Identifying and resolving problems in a timely manner, making outbound calls as needed to collect patient data
* Managing all aspects of initial intake via high-volume inbound phone calls, processing related patient paperwork if assigned
* Processing tickets to ensure timely fulfillment of product orders
* Providing basic technical customer service assistance for CPAP equipment, educating patients and location employees on CPAP supplies
* Utilizing e-Intake proprietary system to maintain accuracy and quality control throughout initial patient contact and data input
**Essential Duties and Responsibilities**
* Acts as patient advocate to resolve questions or concerns
* Collects patient, source information and inputs data into e-Intake
* Completes thorough verification for products and services
* Develops and maintains a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA and JCAHO guidelines
* Develops and maintains working knowledge of current products and services offered by arenaflex
* Identifies and resolves problems in a timely manner
* Makes outbound calls as needed to collect patient data
* Manages all aspects of initial intake via high volume inbound phone calls
* Processes related patient paperwork if assigned
* Processes tickets to ensure timely fulfillment of product orders
* Prompt and regular attendance is required
* Provides basic technical customer service assistance for CPAP equipment
* Provides education to patients and location employees on CPAP supplies
* Uses e-Intake proprietary system to maintain accuracy and quality control throughout initial patient contact and data input
* Performs other duties as assigned
**Qualifications**
* Employment is contingent on:
+ Background investigation (company-wide)
+ Drug screen (when applicable for the position)
+ Basic Computer and Basic Internet skills test along with a Typing test
+ Valid driver's license in state of residence with a clean driving record (when applicable for the position)
* Education and/or Experience:
+ High school diploma or GED equivalent
+ One to three years of related prior work experience in a team-oriented environment
+ Experience in medical field and administrative record management
+ Strong customer service background
* Skills, Knowledge, and Abilities:
+ Effectively communicate in English; both oral and written, with physicians, employees, and patients to ensure questions and concerns are processed in a timely manner
+ Helpful, knowledgeable, and polite while maintaining a positive attitude
+ Interpret a variety of instructions in a variety of communication mediums
+ Knowledge of billing reimbursement and insurance policies and requirements preferred
+ Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)
+ Knowledge of medical billing practices preferred
+ Maintain confidentiality and practice discretion and caution when handling sensitive information
+ Medical terminology
+ Multi-task along with attention to detail
+ Self-motivation, organized, time-management, and deductive problem-solving skills
+ Work independently and as part of a team
**Physical Demands**
* Lift minimum of 10lbs
* Prompt and regular attendance is required
* Requires close vision to small print on computer and/or paperwork
* Requires sitting, walking, standing, talking, or listening
**Machines, Equipment, and Technical Abilities**
* Email transmission and communication
* Internet navigation and research
* Microsoft applications including but not limited to Word, Excel (spreadsheets), etc.
* Office equipment; fax machine, copier, printer, phone, and computer
**Benefits**
* 401k
* Medical, Dental, and Vision
* Life Insurance and Disability
* Generous Paid Time Off and Paid Holidays
* Employee Discount Program
* Employee Recognition Program
* Bonus and Incentive Opportunities
* Mileage reimbursement (when applicable for the position)
* Telephone reimbursement (when applicable for the position)
**Why Join arenaflex?**
At arenaflex, we're committed to creating a work environment that's supportive, inclusive, and empowering. We believe in the importance of work-life balance and offer a range of benefits and perks to support our employees' physical, emotional, and financial well-being. As a member of our team, you'll have the opportunity to:
* Work from home after successful completion of in-office training and meeting expectations with management approval
* Participate in our Monthly Bonus program with Potential Unlimited Earnings
* Enjoy a competitive salary and benefits package
* Develop your skills and knowledge through ongoing training and professional development opportunities
* Collaborate with a talented and dedicated team of professionals who share your passion for delivering exceptional customer service
* Contribute to a company that's making a positive impact on the lives of patients and families across the country
**How to Apply**
If you're a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to reviewing your application and discussing this opportunity further.
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities. We recruit, employ, train, promote, transfer, separate from employment, and compensate employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws governing nondiscrimination in employment in each locality where arenaflex has employees.
**Apply Now**
Don't miss this opportunity to join a dynamic and supportive team that's making a difference in the lives of patients and families across the country. Apply now to become a part of our arenaflex family!
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