**Join arenaflex's dynamic team as a Remote Customer Service Representative, providing exceptional support to clients via phone and chat.**
At arenaflex, we're passionate about delivering outstanding customer experiences that drive loyalty and satisfaction. As a key member of our team, you'll play a vital role in helping us achieve this goal. If you're a motivated, customer-focused individual with a passion for delivering results, we want to hear from you!
**About arenaflex**
arenaflex is a leading company that brings people together through innovative solutions and exceptional customer experiences. Our team is driven by a shared passion for people and a commitment to excellence. We're dedicated to creating a work environment that's inclusive, supportive, and empowering, where our team members can grow and thrive.
**Job Summary**
We're seeking an experienced Customer Service Representative to join our remote team, providing voice and chat support to clients. As a key member of our team, you'll be responsible for delivering exceptional customer experiences, resolving issues, and promoting arenaflex's products and services. If you're a motivated, customer-focused individual with a passion for delivering results, we want to hear from you!
**Key Responsibilities**
* Respond to client requests and inquiries via phone and/or chat, including product purchases, service & quality inquiries, order status, product information, and general client support issues
* Demonstrate high standards for quality service, ensuring that every client interaction is positive and memorable
* Keep up-to-date with product/procedural knowledge and assess industry trends to stay ahead of the curve
* Work in tandem with the quality and training team to self-manage performance expectations and maintain business acumen, courtesy, and professionalism when dealing with all client contacts
* Maintain an open communication line with Team Lead/Quality Advocate/Trainer and Manager for support and personal development
* Maintain proprietary call center database (CSC) by entering information accurately and fully documenting all client interactions appropriately
* Be punctual to work and adhere to all schedules and deadlines, both scheduled and special projects
* Strive to exceed key performance indicators (KPI) and quality goals as outlined by management
* Communicate with customers in a proactive and professional manner across multiple communication channels, including phone, chat, and email
**Requirements**
* 2-3 years' experience in a business/professional environment, preferably in the service industry
* Comparable experience in an office environment encouraged
* Self-starter and ability to manage workload efficiently
* Exceptional written communication skills
* Demonstrate ability to deliver a high level of client service under high volume
* Commitment to client service and high-quality standards in grammar, punctuation, and written business acumen
* Professional, upbeat, and engaging oral and/or written communication
* Ability to develop relationships with clients, even in difficult situations
* Ability to advise and counsel clients in a quick and efficient manner
* Must be computer literate and internet savvy, e-commerce and online shopping experience preferred
* Experience in windows-based applications, specifically client relationship management tools preferred (ie, Instant Service)
* Excellent Data Entry skills / 45-55 wpm minimum
* Must be flexible and be ready to work in a dynamic shift environment, weekends and evening shifts may be required
**Preferred Qualifications**
* Bilingual (English & Spanish) preferred but not required
* Prior customer service/troubleshooting experience preferred
* Experience in the beauty or cosmetics industry preferred
**Work Environment and Culture**
* arenaflex is a remote-friendly company, offering a flexible work environment that allows you to work from the comfort of your own home
* Our team is passionate about delivering exceptional customer experiences and is committed to excellence in everything we do
* We're dedicated to creating a work environment that's inclusive, supportive, and empowering, where our team members can grow and thrive
**Compensation and Benefits**
* $18/hour base pay, with the ability to earn a bonus based on performance
* Paid training starts on 10/18
* Referral program
* Flexible scheduling, including 8-hour shifts, 1 weekend day, and 4 weekdays in the evenings (3:40pm EST - 12:10am EST) or 8-hour shifts, 1 weekend day, and 4 weekdays (7am - 5pm EST)
* Overtime may be needed during Holidays/Promotional Periods
* Vacation blackout period applies during the holiday season and promotional periods
**Equipment and Technology Requirements**
* Minimum PC Requirements:
+ CPU Speed: Dual Core 1.2 GHz or better
+ Intel Core i3 or AMD Ryzen 3 or better
+ Hard Drive: 40 GB or more of available space, 100 GB or more of total space
+ Memory: 8 GB of RAM or better
+ Operating System: Windows 10 Professional
+ Two (2) available USB 2.0 or greater ports
* Minimum Monitor and Accessory Requirements:
+ Dual Monitors: 1280 x 1024 (SXGA) screen resolution, 1920 x 1080 (Full HD or 1080p)
* Minimum Internet Connectivity Requirements:
+ Must have Hard-wired connection (no wireless/WiFi)
+ Minimum 45 Mpbs download speed / Minimum 10 Mpbs upload speed
+ Internet connection must not be shared with more than 3 devices in the same location
**How to Apply**
If you're a motivated, customer-focused individual with a passion for delivering results, we want to hear from you! Please submit your application through our website, including your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you!
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