At arenaflex, we're revolutionizing the way businesses approach technology and innovation. As a pioneer in the public cloud and a leader in AI/ML capabilities, we're constantly pushing the boundaries of what's possible. Our teams have built and battle-tested new capabilities to meet the needs of our customers, and we're now seeking a highly motivated and customer-centric individual to join our team as a Customer Solutions Architect.
**About arenaflex**
arenaflex has been at the forefront of the tech journey, embracing the public cloud and re-architecting our applications and data platforms. We've open-sourced several software tools and forged new partnerships with digital leaders, showcasing our commitment to innovation and collaboration. Our AI/ML capabilities are now at the forefront of what's possible in banking, with solutions like Capital One Eno leading the way.
**Role Overview**
As a Customer Solutions Architect at arenaflex, you'll be part of a dynamic team that's passionate about delivering exceptional customer experiences. You'll work closely with customers, internal Product and Engineering teams, and other cross-functional verticals to identify pain points and desired business outcomes. Your expertise will be invaluable in shaping the customer and solutions-focused skills of your team, and you'll have the opportunity to grow your leadership skills while diving deep into various hands-on solutions.
**Key Areas of Focus**
As a Customer Solutions Architect, you'll be responsible for:
* **Trusted Advisor**: Serving as the front line for our customers' tech, product, and cyber needs, as well as solutioning product-specific improvements.
* **Customer Ambassador**: Representing the voice of the customer and customer needs in internal discussions and working groups.
* **Demonstrate Value**: Focusing on identifying the best solutions that bring value to our customers.
* **Thought Leadership**: Using research and customer solutioning experiences to build and share thought leadership both internally and externally.
* **Subject Matter Experts**: Gaining deep understanding of our products and deep subject matter expertise across technology domains to best advise our customers, solve complex problems, and identify areas of improvement for our products.
* **Pre-Sales & Post-Sales**: Serving our customers predominantly in the Pre-Sales stages, determining how to best implement our products for their needs, and solving for any unique requests. We also focus on the Post-Sales stages, for those instances where customers will require solutions that were not part of their original product deployment.
* **Solution Oriented**: Finding solutions to address every customer problem and need using every tool, skillset, and creativity at our disposal.
* **Channel Partnership**: Collaborating with Partner Sales Engineers and Partner Sellers on joint customer strategies and joint value props, as applicable for different products.
**Key Responsibilities**
As a Customer Solutions Architect, you'll be responsible for:
* Cultivating trust and building relationships with customers by identifying, documenting, and measuring pain points and desired business outcomes.
* Effectively advocating and representing the voice of customers to influence organizational objectives, product roadmaps, and to improve the overall customer experience.
* Managing relevant customer activity, identifying risk and growth opportunities, and partnering with internal teams to mitigate risks or close opportunities.
* Building and managing key processes, including product fit and tech fit discoveries, customer technical win, customer FAQs, customer objections, customer feedback, customer tech research, etc.
* Serving as a knowledge resource and escalation point for coworkers and customers.
* Autonomously working through complex situations and ambiguous environments by building mechanisms and solutions to close gaps and grow the business.
* Leading cross-functionally to achieve organizational objectives, including the attainment of targets for customer solution needs, product fit, product growth, and evolvement.
* Leading high customer satisfaction through the use of data and proactive solutions.
* Productively challenging the status quo with clarity, identifying and proposing different approaches and solutions.
* Conducting periodic check-ins with customers to ensure product fit and to align on ways to drive more value together through technical solutioning.
* Developing and maintaining technical support procedures and policies.
* Building credibility and trust within the team and with our business customers and stakeholders.
* Driving architecture/design reviews for our customers focused on business requirements, and as needed, designing, planning, and managing architectural projects.
* Analyzing, defining, and documenting requirements for data, workflow, logical processes, hardware, and operating system environment to support customer needs.
* Working with business partners, architects, and other groups to identify technical and functional needs of systems, and determine priority of needs.
* Staying current with new technology options and products, evaluating which ones would be a good fit for the customer or even a good fit for arenaflex to develop.
**Basic Qualifications**
* Bachelor's degree or military experience
* At least 4 years of experience in a customer-facing role in an organization or entrepreneurial context
* At least 3 years of experience working with cross-functional teams
* At least 3 years of experience with cloud services (such as AWS, GCP, Azure), or data clouds (such as Snowflake, Databricks), and data manipulation languages (such as SQL)
* At least 2 years of experience with design, implementation, or consulting experience of distributed applications
**Preferred Qualifications**
* Master's Degree in Computer Science, Engineering, Information Technology
* High level of comfort communicating effectively across internal and external organizations
* History of successful technical consulting and/or architecture engagements with large-scale customers or enterprises
* 2+ years of experience in developing, marketing, selling, or supporting a client-facing technical product or service at scale
* 2+ years of experience in a cybersecurity role or understanding of cybersecurity concepts with an ability to learn quickly and apply critical thinking when challenged with customer questions
**What We Offer**
* Competitive salary range: $170,700 - $194,800
* Performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI)
* Comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being
* Opportunity to grow your leadership skills and dive deep into various hands-on solutions
* Collaborative and dynamic work environment with a passion for delivering exceptional customer experiences
* Access to cutting-edge technology and innovation
* Opportunities for professional development and growth
**How to Apply**
If you're a motivated and customer-centric individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth, or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state, or local law.
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