Are you a customer-oriented individual with a passion for helping people in need? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join arenaflex, North America's fastest growing roadside assistance company and dispatch technology platform, as a 3rd Shift Customer Solutions Specialist.
**About arenaflex**
arenaflex is a revolutionary roadside assistance company that operates multiple 24x7x365 call centers, including Canada, with headquarters located in downtown Johnson City, TN. Our business objective is to provide best-in-class roadside assistance to all our members, and we're seeking dedicated customer-oriented candidates to join our team of Customer Solutions Specialists (CSSs). Our team takes in-bound calls from members in need of roadside assistance (tire change, jump start, tow) via phone, arranges the needed service by selecting and dispatching a service provider, and provides customer care and follow up.
**Our Technology and Tools**
Our revolutionary technology takes the guesswork out of the job and provides you with all the tools you need to be successful. With our cutting-edge platform, you'll be able to:
* Answer inbound member calls with ease
* Navigate our computer program to locate each member and identify nearby service providers
* Accurately collect and perform data entry of all required member/provider information
* Use professional communication etiquette and active listening skills to assist members/providers with their needs dispatching the correct service
**Job Summary**
As a 3rd Shift Customer Solutions Specialist, you'll be responsible for:
* Answering inbound member calls and providing exceptional customer care
* Asking essential questions to understand each member's unique situation
* Navigating our computer program to locate each member and identify nearby service providers
* Accurately collecting and performing data entry of all required member/provider information
* Using professional communication etiquette and active listening skills to assist members/providers with their needs dispatching the correct service
* Demonstrating efficient call control with the ability to follow a script for various partners/scenarios and deescalate situations when necessary to achieve member assistance and support
* Consistently meeting company standards and specified goals as assigned by management on a regular basis
* Maintaining confidentiality of account information
* Escalating any issues that may arise to management
* Adhering to the prescribed policies and procedures as outlined in the Employee Handbook
**Requirements**
To be successful in this role, you'll need:
* A minimum of 1 year of call center or customer service experience, resulting in enhanced empathy skills and ability to assist members with grace
* Excellent communication skills – professional, articulate voice; ability to listen and communicate effectively
* Ability to multi-task in several computer applications while typing quickly and accurately and holding a conversation with a member
* Positive attitude and ability to work well with others
* Emotional resilience and the ability to handle upset members in a calm, professional manner
* High school diploma or equivalent
**Benefits**
As a 3rd Shift Customer Solutions Specialist at arenaflex, you'll enjoy:
* Competitive hourly rate of $12.00 - $15.00
* Flexible work schedule with opportunities to earn work from home days
* Paid training – no experience required!
* Performance-based incentives
* Sign-On & Referral Bonuses Available
* Paid Holidays & Paid Time Off
* Benefits including Health, Dental, and Vision plans
* $1.00 differential pay as an incentive for working the 3rd shift
**Work Environment**
arenaflex is a great place to work and has a fun and friendly work environment. We offer a relaxed dress code, with the option to wear casual attire every day. Our team is dedicated to providing exceptional customer care, and we're looking for individuals who share our passion for helping others.
**Career Growth Opportunities**
arenaflex offers opportunities for career advancement with proven skills. If you're looking for a career where you can utilize modern technology to perform basic tasks such as address location, research, and basic typing, we could be a great fit for you!
**How to Apply**
If you're a customer-oriented individual with a passion for helping people in need, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.
**Contact Us**
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you!
Why Join arenaflex?
At arenaflex, we're passionate about providing exceptional customer care and making a difference in our members' lives. If you share our passion for helping others and are looking for a challenging and rewarding career, we invite you to join our team.
Our Values
At arenaflex, we value:
- Customer satisfaction
- Teamwork and collaboration
- Continuous learning and growth
- Integrity and ethics
- Innovation and creativity
Our Mission
Our mission at arenaflex is to provide best-in-class roadside assistance to all our members, while delivering exceptional customer care and making a positive impact in our communities.
Join Our Team
If you're a customer-oriented individual with a passion for helping people in need, we invite you to join our team of 3rd Shift Customer Solutions Specialists. Apply now and take the first step towards a rewarding and challenging career with arenaflex!
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