At arenaflex, we're revolutionizing the way people consume entertainment worldwide. With over 220 million subscribers in over 190 countries, we're constantly pushing the boundaries of innovation and creativity. As a key player in our global success, we're seeking an experienced Customer Success Manager to join our team in Houston, USA.
**About arenaflex**
arenaflex is a global leader in streaming entertainment, producing and distributing original content that resonates with audiences worldwide. Our commitment to innovation and customer satisfaction has earned us a reputation as a forward-thinking and inclusive employer. We're passionate about creating a workplace culture that values diversity, equity, and inclusion, and we're dedicated to making a positive impact on our communities.
**The Team**
Our Customer Success team is a dynamic and collaborative group that sits at the intersection of product development and client engagement. We work closely with cross-functional teams to drive change management, lead client education, and support the launch of new products and features. Our goal is to empower all clients (internal and external) of arenaflex technology to achieve their business objectives more efficiently, effectively, and intelligently. By doing so, we gather valuable feedback that informs product development and drives innovation.
**The Role**
As a Customer Success Manager, you'll be responsible for developing and executing training programs and solutions for arenaflex-built applications. You'll work closely with application client groups, define, communicate, and manage our product feedback loop, and provide client health insights to our product partners. This role requires global thinking and proactive regional organization to reach internal and external clients worldwide. You'll be passionate about helping clients derive value from our software and able to understand nuanced work processes across multiple products that interact in an ecosystem.
**Key Responsibilities**
* Act as the client/client advocate (voice of the client) for the Product association, including organization with dynamic partner groups, and at times direct clients, as well as partner insight groups like Help, Studio Experiences, etc.
* The educated commander for driving APAC client success with an array of products, which includes multiple concurrent workstreams.
* Develop a training methodology that is aligned with an item's bigger go-to-market system, creating customized and flexible blended opportunities for growth for the item's entire audience.
* Work with instructor-led training courses for an array of products.
* Tailor the communication process to APAC clients for new feature releases as needed, ensuring that groups are aware of the impact on their work processes.
* Think and collaborate with CBP Success colleagues to drive product adoption, reception, and value to clients.
* Establish clear and consistent pathways for driving impact that results in acquiring client (internal and external) value from the product and communication of feedback in that to product improvement groups.
* Contribute to the knowledge base of all training materials for a space of products.
* Build strong relationships and trust with colleagues, SMEs, and clients to genuinely advocate with and on behalf of them to product improvement groups.
* Gather unstructured client feedback and convey that feedback in collaboration with Help and Experiences groups to share comprehensive insights where illuminating product development is most significant.
* Engage with data to drive storytelling for clients that reports client/client health to Product and Business partners and contributes to Product decisions.
**Requirements**
* Will thrive in our Culture;
* Familiar with Korean and English.
* Has 3-5 years of Client Success experience.
* Adaptability in the midst of a constantly changing and developing climate and ability to make clarity in the midst of ambiguity.
* Is willing and able to run lean with a Do-It-Yourself mindset that moves others around them to do likewise.
* Fitness for analyzing data, finding the story within, and utilizing it to drive decisions.
* Has a strong understanding of studio/creation work processes and the streaming media industry overall.
* Ability to execute blended learning programs (set objectives, create materials, gather data, measure effectiveness)
* Phenomenal written and verbal communication skills, including a preference for improving on complex work processes and inspiring clients to engage with new technologies.
* Conveys well and leads easily in multicultural, large and small social settings.
* Is enthusiastic about leaning towards innovative ideas/technology and driving change management by helping others overcome legacy thinking.
* Has experience with G Suite and is open to learning and utilizing a range of efficiency and CRM tooling.
**What We Offer**
* Competitive salary range: $20-$30/hour
* Opportunity to work with a global leader in streaming entertainment
* Collaborative and dynamic work environment
* Professional development and growth opportunities
* Comprehensive benefits package
* Recognition and rewards for outstanding performance
**How to Apply**
If you're a motivated and customer-focused professional looking to join a dynamic team, please submit your application through our website. We can't wait to hear from you!
**Equal Employment Opportunity**
arenaflex is an equal opportunity employer and celebrates diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion genuinely and kindly. We don't discriminate based on race, religion, diversity, public origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
**Tips for a Successful Interview**
1. Keep your mind and body relaxed.
2. Never try to give a long answer to an interview question. Keep your answer short and effective.
3. If you don't know the answer to any question, do not try to mislead the interviewer because they know everything. Here your answer should be just some simple words "Sorry Sir/Ma'am, I do not know the answer".
4. Your dress should be formal. Formal dress always leaves a good impact on the interviewer.
5. Take the permission from the interviewer before going inside the interview room by saying "May I come in Sir/Madam?"
6. Do not shake your leg and hand again and again.
7. Your clothes should be neat and clean.
8. If the interviewer asks the question in English/Hindi, you should give the answer in the same language. If you are not comfortable in that language, you should ask your interviewer "I am not comfortable in English/Hindi. Sir, Can I give the answer in 'your comfortable language'". Do not try to give the answer in which language you are not comfortable because in this situation. You would not be able to give your 100% in that language.
9. How much time you will stay in the interview room, do not be out of focus. Your focus should be on the interviewer. Do not miss any single word out of what he would be asking. Because if you do so, you will need to listen to that question again. And trust me guys. This is very bad impact. So try to understand and listen to the question properly at once.
10. Before leaving the room. You should say 'Thank you to your interviewer'
**Some Rules to Follow**
* Company always wants you to be on time and you should be.
* Take less leave from the office.
* Focus on your work and try to learn more.
* Speak from your work not for your mouth.
* Keep on trying to get new things from your seniors, regarding your profile.
* Raise your point but only then when you are 100% sure about your point.
* Never hurry because haste makes waste.
* For earning some extra points than others. Just play out of your comfort zone.
* Always respect your seniors.
* Learn from mistakes made by you and others and do not try to repeat them.
**Common Interview Questions**
* Tell me about yourself or describe yourself or give your introduction?
* Why are you leaving your current company?
* How will you take our company ahead from here with the help of your work?
* Are you comfortable with our company working timing?
* Why should we hire you for this position?
* How much do you expect as a salary?
**Answers to Common Interview Questions**
* Introduction:
* My name is 'NAME',
* I have done 'QUALIFICATION',
* I am from 'Location',
* Currently I am working in 'Company Name' “Ignore if fresher”
* My current position is 'Position Name' “Ignore if fresher”
* I am working on 'Project Name' “Ignore if fresher”
* Why are you leaving your current company?
* Answer: There are some reasons for leaving my company
* The main reason is salary. I am not getting that much what I deserve.
* Environment: not as much as good to learn new things.
* Seniors are not so supportive.
**Educational Qualification**
* Candidates Who Have Passed Graduate or its Equivalent from a Recognized Board or University Are Eligible For this recruitment.
* Kindly check the Official Notification for more qualification details. Notification Link Is Given Below.
**Document Required**
* Required Documents for This recruitment: Candidate should have this Document Before Apply Online. Candidates Are Suggested To Read the Official Notification Before Applying.
* Document – Qualifications certificate with mark sheets.
* Passport size Photographs
* Signature
**How to Apply**
* All the eligible candidates can apply for This Job as mentioned below
* Read official notification carefully From the Official Website.
* Read Notification Carefully Before Apply.
* Fill The Application Form (Link Is Given Below)
* Attach Required Document and Passport Size Photo with Signature.
* Then Submit. Done.
Apply Job!
Apply for this job