At arenaflex, we're on a mission to revolutionize the way businesses interact with their customers. As a key member of our team, you'll play a vital role in helping us scale to the next level by providing exceptional customer support and success services. If you're passionate about data-driven decision making, customer-centricity, and taking ownership of your work, then this part-time, remote Customer Success Representative role is perfect for you!
**About arenaflex**
arenaflex is a forward-thinking company that's dedicated to delivering innovative solutions to businesses across various industries. Our team is comprised of talented individuals who share a common goal: to provide unparalleled customer experiences that drive growth and loyalty. With a strong focus on data-driven decision making, arenaflex is constantly pushing the boundaries of what's possible in the world of customer success and support.
**What Your Day-to-Day Looks Like**
As a Customer Success Representative at arenaflex, you'll be responsible for a mix of proactive and reactive customer support, ensuring that our clients receive the highest level of service possible. Your day-to-day tasks will include:
* Monitoring real-time metrics to maintain healthy call center production and proactively addressing any signs of poor health
* Promptly answering inbound support emails and responding to customer inquiries and service requests in a professional and courteous manner
* Communicating with the arenaflex Operations and Product departments, as well as BPO leads, to solve issues related to the ordering platform or agent staffing
* Escalating to arenaflex Account Management and Leadership as needed
* Supporting the onboarding of new customers by creating accounts in arenaflex's database, verifying telephony setup, and answering questions
* Maintaining arenaflex's knowledge base for customers and assisting in the creation of new SOPs
* Tracking and documenting all happenings in HubSpot, following up on open tickets from earlier in the day/week
* Contacting Restaurant partner locations as needed to facilitate order recovery
**What's in it for YOU**
* Flexible, part-time hours with hourly pay
* Generous stock option plan
* Unlimited PTO
* 100% remote work
* Opportunity to "wear lots of hats" and accelerate your career
* Ownership, responsibility, and empowerment in what you do
* Incredible teammates and a caring workplace culture
**What Sets You Up for Success**
To excel in this role, you'll need:
* 3+ years of experience in a data-heavy, technical-product-focused customer support/success role. True call center experience would be a plus.
* Flexible/open availability
* Metrics-savvy & Proactive: experience monitoring metrics real-time and making decisions based on data to protect business stability and efficiency
* Accountable & Independent: you're self-directed and take pride in your work. It's clear that you're invested in your own professional growth, as well as the growth of the company you represent
* Tech savvy: you're computer-savvy. CRM/ticketing system experience is preferred, but not required
**Why arenaflex?**
At arenaflex, we believe in empowering our employees to take ownership of their work and drive their own growth. We offer a dynamic and supportive work environment that's perfect for individuals who are passionate about customer success and support. If you're looking for a challenging and rewarding role that will help you accelerate your career, then arenaflex is the perfect place for you!
**How to Apply**
If you're ready to take your customer success and support skills to the next level, then apply now to join our team at arenaflex!
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