At careerzynith, we're on a mission to revolutionize the way we listen to our customers and drive business growth through data-driven insights. As a Senior Statistics Architect, you'll play a critical role in transforming our Voice of the Customer (VOC) methodology, leveraging cutting-edge technologies and innovative approaches to deliver exceptional customer experiences.
**Join the careerzynith Crew and Shape the Future of Customer Engagement**
With over 5 million surveys received from clients each year across consumer, business, and service provider segments, our Customer Listening Team is responsible for implementing the Stop-to-Give-Up Voice of the Customer technique. This involves designing and programming customer satisfaction surveys, including 40+ studies translated into over 10 languages and deployed in more than 20 countries. As a Senior Statistics Architect, you'll work closely with product and process owners, Qualtrics specialists, and the Agile team in Technology to drive innovation and transformation.
**Key Responsibilities:**
* Collaborate with utility teams to outline, design, and capture business needs, ensuring seamless integration with our Cornerstone Large Data Platform.
* Develop and leverage knowledge of Voice of the Customer methods to inform and transform data within the Cornerstone platform.
* Design and build robust data model architecture to facilitate efficient data processing and standardized metric definitions.
* Deliver high-quality and accurate analytical insights leveraging transformational technologies (Hadoop, HDFS, MapReduce, Hive, Spark, and Python) to drive innovative solutions.
* Provide guidance to enhance competencies and drive efficiency in computing programs using massive data ecosystems.
* Power customer story evaluation and elaboration, design and development of software programs, testing, and builds automation tools.
* Proactively identify and automate repetitive tasks to improve productivity and efficiency.
* Work closely with colleagues from GSN and AET to prioritize, define, increase, and review statistics for various use cases as part of the VOC Stop-to-Give-Up technique.
**Essential Qualifications:**
* Hands-on experience with Hive/Hadoop, Pyspark, Python, shell scripting languages, development life cycle management, and troubleshooting understanding for data-driven tasks for a span of no less than 3+ years.
* Strong collaboration skills with product managers and stakeholders to translate functional requirements into technical deliverables.
* Familiarity with Agile methodologies, where small increments of a product are introduced at regular intervals to business groups.
* Experience with data modeling, data warehousing, and business intelligence tools.
**Preferred Qualifications:**
* Master's degree in Computer Science, Statistics, or a related field.
* Experience with cloud-based data platforms, such as Amazon Web Services (AWS) or Microsoft Azure.
* Knowledge of machine learning algorithms and their applications in data analysis.
* Certification in data science, data engineering, or a related field.
**careerzynith Culture and Benefits:**
At careerzynith, we prioritize our colleagues' and their loved ones' holistic well-being, offering a range of benefits to support their physical, financial, and intellectual health throughout their career journey. Our competitive base salaries, bonus incentives, and flexible work arrangements ensure a healthy work-life balance. We also offer generous paid parental leave policies, free access to international on-site wellness facilities, and confidential counseling services through our Wholesome Minds application.
**Career Growth and Education Opportunities:**
careerzynith is committed to supporting your professional development and growth. We offer a range of training programs, mentorship opportunities, and education assistance to help you advance your career and stay up-to-date with industry trends.
**How to Apply:**
If you're a motivated and experienced data scientist looking to join a dynamic team and shape the future of customer engagement, apply now to become a part of the careerzynith crew.