At arenaflex, we're revolutionizing the way businesses transform and build what's next with cutting-edge technology constructed in the cloud. Our team is dedicated to helping our customers – developers, small and big agencies, academic institutions, and government businesses – unlock the full potential of our innovative solutions. As an experienced Full Stack Enterprise Customer Engineer, you'll play a key role in shaping the future of companies of all sizes by leveraging AI-optimized infrastructure to drive business growth and success.
**About arenaflex**
arenaflex is a leading provider of cloud-based solutions that enable businesses to digitally transform and drive innovation. Our products are engineered for security, reliability, and scalability, covering the entire stack from infrastructure to applications to devices and hardware. With a strong focus on customer satisfaction and success, our teams are passionate about helping our clients achieve their goals and overcome complex challenges.
**Job Summary**
As an Enterprise Customer Engineer, you'll be responsible for identifying and assessing large-scale AI opportunities that can benefit from AI-optimized infrastructure. You'll work closely with our top customers to help them leverage accelerators within their overall cloud strategy, run benchmarks for current models, and develop migration paths to optimize performance. Alongside this, you'll collaborate with internal Cloud AI teams to remove roadblocks and shape the future of our services.
**Key Responsibilities**
* Identify and assess large-scale AI opportunities that can benefit from AI-optimized infrastructure
* Work with customers to develop migration paths and integration techniques that incorporate Google Cloud AI-optimized infrastructure
* Recommend repeatable properties to enable other customers and internal teams
* Influence Google Cloud approach on the intersection of infrastructure and AI/ML by advocating for customer requirements
* Collaborate with internal Cloud AI teams to remove roadblocks and shape the future of our services
* Develop and deliver technical presentations to customers, highlighting the strength of accelerators and demonstrating functions, optimizing model performance, profiling, and benchmarking
* Tour to customer sites and events as needed
**Essential Qualifications**
* Bachelor's degree in Computer Science, Mathematics, or a related technical field, or equivalent relevant experience
* 5+ years of experience in cloud infrastructure
* Experience in building and operationalizing machine learning models
* Experience delivering technical presentations while leading detailed discovery and planning sessions aligned with customer-defined scope and success criteria
**Desired Qualifications**
* Experience in education and fine-tuning large models (e.g., image, language, segmentation, advice, genomics) with accelerators
* Experience running MLPerf benchmarks
* Experience with performance profiling tools (e.g., Tensorflow profiler, PyTorch profiler, Tensorboard)
* Experience with distributed training and optimizing performance versus cost
* Ability to design and architect large-scale infrastructure farms for professional AI use cases
* Ability to interact with C-level or senior business leaders and influence decisions
**Skills and Competencies**
* Strong technical expertise in cloud infrastructure, machine learning, and AI
* Excellent communication and presentation skills
* Ability to work collaboratively with cross-functional teams
* Strong problem-solving and analytical skills
* Experience with cloud-based solutions and platforms
* Familiarity with Google Cloud Platform and AI-optimized infrastructure
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their careers. As an Enterprise Customer Engineer, you'll have opportunities to:
* Work with top customers and internal teams to drive business growth and success
* Develop and deliver technical presentations to customers and internal teams
* Collaborate with internal Cloud AI teams to shape the future of our services
* Participate in training and development programs to enhance your technical skills and knowledge
* Contribute to the development of repeatable properties and best practices
**Work Environment and Company Culture**
arenaflex is a dynamic and innovative company that values collaboration, creativity, and customer satisfaction. Our teams are passionate about helping our clients achieve their goals and overcome complex challenges. As an Enterprise Customer Engineer, you'll be part of a fast-paced and rapidly growing organization that's committed to making a positive impact.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive salary range of $100-$150,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Individual pay is determined by work location and additional factors, including job-associated skills, experience, and relevant education or training.
**How to Apply**
If you're a motivated and experienced professional looking to join a dynamic and innovative company, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!
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