At arenaflex, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. To achieve this goal, we're seeking an experienced and highly skilled Learning Specialist who is fluent in Japanese and English to join our Amazon Business Customer Service team. As a Learning Specialist, you will play a critical role in developing and delivering effective training programs that boost the competencies of our customer service associates. Your expertise will indirectly contribute to enhancing employee workplace performance, aligning with arenaflex's core values to meet our organizational goals.
**Job Summary:**
We're looking for a seasoned Learning Specialist with a strong background in Japanese language and culture, as well as extensive experience in training delivery roles. As a key member of our Amazon Business Customer Service team, you will be responsible for designing and delivering training programs that meet/exceed performance expectations. Your expertise will be essential in analyzing performance data, identifying gaps, and proposing training interventions to address these needs. You will also be responsible for maintaining and reporting data, participating in call listening sessions, and leading or being a team member on improvement projects aimed at enhancing business performance.
**Key Responsibilities:**
• Coordinate training sessions based on site needs, ensuring seamless delivery and effective knowledge transfer.
• Conduct daily sessions with trainees, providing personalized support and guidance to ensure successful learning outcomes.
• Track and provide weekly debriefs and reporting to the ABCS Leadership Team, highlighting strengths and areas for improvement.
• Document feedback and audit results to help the Leadership Team identify areas of opportunity and implement targeted solutions.
• Contribute to additional training projects as required, leveraging your expertise to drive business results.
• Understand workflow and daily production goals, ensuring alignment with arenaflex's core values.
• Solve problems quickly and productively, serving as a resource for specific problems and undertaking the appropriate steps to resolve.
• Maintain a positive attitude and presence on the floor, fostering a collaborative and inclusive work environment.
• Facilitate and present to groups of up to 30 people in a class, utilizing your expertise to engage and motivate learners.
• Act as an effective people manager during mentored production periods during training, providing guidance and support to trainees.
**Requirements:**
• 2+ years of experience in training delivery roles or similar experience, with a strong background in Japanese language and culture.
• JLPT N1 certification in Japanese language.
• Excellent communication skills in both Japanese and English, with the ability to convey complex information in a clear and concise manner.
• Good coordination and organization skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
• Extensive expertise in cultural and soft skills relevant to a contact center environment, with a deep understanding of arenaflex's core values.
• Competent user level of Microsoft Office tools (Word, Excel, and PowerPoint).
• Experience working with Learning Management Systems (LMS).
• Bachelor's degree or significant college coursework in communication, education, or a related field.
**Preferred Qualifications:**
• Experience in Customer Service or customer service-related work experience.
• Training experience specific to a contact center environment.
• Experience working with diverse teams and stakeholders, with a strong ability to build relationships and collaborate effectively.
**What We Offer:**
• Competitive base pay, ranging from $51,100/year in our lowest geographic market up to $91,400/year in our highest geographic market.
• Total compensation package, including equity, sign-on payments, and other forms of compensation.
• Full range of medical, financial, and/or other benefits, including comprehensive health insurance, retirement savings plans, and paid time off.
• Opportunities for career growth and professional development, with a focus on empowering arenaflexians to deliver exceptional customer experiences.
• Inclusive culture that empowers employees to deliver the best results for our customers.
• Collaborative and dynamic work environment, with a focus on teamwork and continuous improvement.
**How to Apply:**
If you're a motivated and experienced Learning Specialist with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please visit our career site to submit your application, including your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!
**Equal Employment Opportunity:**
arenaflex is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. We're committed to creating a diverse and inclusive workplace that empowers arenaflexians to deliver exceptional customer experiences.
**Accommodations:**
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit our accommodations page for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
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