At arenaflex, our mission is to be the most customer-centric company on earth, and we're looking for a highly skilled and dedicated Learning Specialist to join our Amazon Business Customer Services learning experience team. As a key member of our team, you will play a vital role in boosting the competencies of our customer service associates by developing and conducting effective training programs. Your expertise in Japanese language and culture will be invaluable in helping us enhance employee performance and meet our core values.
**About arenaflex**
arenaflex is a global leader in e-commerce, and our Amazon Business Customer Services team is committed to delivering exceptional customer experiences. We're a diverse and inclusive workplace that values creativity, innovation, and collaboration. Our team is passionate about learning and growth, and we're looking for someone who shares our enthusiasm and commitment to excellence.
**Job Scope**
As a Learning Specialist, you will be responsible for:
* Delivering Amazon orientation and new hire training to all job levels (virtually or in person)
* Meeting/exceeding performance expectations with regards to New hire training (e.g. Training Yield, customer experience, and AHT performance)
* Designing and delivering continuous learning sessions for existing employees to meet/exceed improvement goals
* Proactively analyzing performance data to identify gaps, proposing, and delivering training interventions to meet/exceed improvement goals
* Gathering training needs (via performance data analysis, voice of business, and voice of associates sessions), designing, and delivering training interventions to address these needs
* Maintaining and reporting data (e.g. trainee attendance, performance, and analysis) timely and accurately
* Participating in call listening sessions and quality calibrations to stay up-to-date on updates and developments
* Taking customer contacts every month to stay informed about latest process updates and changes
* Leading and/or being a team member on improvement projects aimed at enhancing business performance
**Key Responsibilities**
* Coordinate training sessions based on site needs
* Conduct daily sessions with trainees
* Track and provide weekly debriefs and reporting to the ABCS Leadership Team
* Document feedback and audit results to help the Leadership Team identify strengths and areas of opportunity
* Contribute to additional training projects as required
* Understand workflow and daily production goals
* Solve problems, reacting quickly and productively, serving as a resource for specific problems and undertaking the appropriate steps to resolve
* Maintain a positive attitude and presence on the floor
* Facilitate and present to groups of up to 30 people in a class
* Act as an effective people manager during mentored production periods during training
**Requirements**
* 2+ years of experience in training delivery roles or similar experience
* Expertise in Japanese Language (JLPT N1 Certified) and English Language
* Good communication skills for the purpose of knowledge transfer and skill development
* Good coordination and organization skills
* Extensive expertise in cultural and soft skills relevant to a contact center environment
* Competent user level of Microsoft Office tools (Word, Excel, and PowerPoint)
* Experience in Customer Service or customer service-related work experience
* Training experience specific to a contact center environment
* Bachelor's degree or significant college coursework in communication, education, or a related field
* Experience working with Learning Management Systems (LMS)
**Preferred Qualifications**
* Experience in a similar role at arenaflex or a similar organization
* Proven track record of delivering high-quality training programs that meet/exceed performance expectations
* Strong analytical and problem-solving skills
* Ability to work effectively in a fast-paced, dynamic environment
* Experience working with diverse teams and stakeholders
**What We Offer**
* Competitive base pay ranging from $51,100/year to $91,400/year depending on location and experience
* Total compensation package including equity, sign-on payments, and other forms of compensation
* Full range of medical, financial, and/or other benefits
* Opportunity to work with a diverse and inclusive team
* Collaborative and dynamic work environment
* Professional development and growth opportunities
* Recognition and rewards for outstanding performance
**How to Apply**
If you're a motivated and experienced Learning Specialist looking for a new challenge, we encourage you to apply for this exciting opportunity. Please visit our career site to submit your application and join our team at arenaflex.
Apply Now!
**Equal Employment Opportunity**
arenaflex is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. We're committed to creating a diverse and inclusive workplace that values creativity, innovation, and collaboration.
**Accommodations for Applicants with Disabilities**
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit our website for more information. We're committed to providing a fair and inclusive hiring process for all applicants.
**Los Angeles County Applicants**
Job duties for this position include working safely and cooperatively with other employees, supervisors, and staff; adhering to standards of excellence despite stressful conditions; communicating effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and following all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
**San Francisco Fair Chance Ordinance**
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
**San Francisco Fair Chance Ordinance**
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
**Our Inclusive Culture**
Our inclusive culture empowers Amazonians to deliver the best results for our customers. We're committed to creating a workplace that values diversity, equity, and inclusion. If you're passionate about learning and growth, and you're looking for a dynamic and collaborative work environment, we encourage you to apply for this exciting opportunity.
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