At arenaflex, we're on a mission to revolutionize the way people enjoy their favorite shows, movies, and games. As a leading entertainment services provider with 278 million paid memberships in over 190 countries, we're constantly pushing the boundaries of innovation and excellence. Our Customer Service (CS) organization is at the forefront of this mission, dedicated to ensuring that our members receive the best possible experience whenever they need help.
We're now seeking an experienced Product Manager to join our CS Technology team, responsible for developing and delivering cutting-edge solutions that enhance our member management platform. As a key player in shaping the future of our enterprise platform, you'll have the opportunity to collaborate with cross-functional teams, drive innovation, and make a significant impact on our customer and agent experience.
**The Role**
As a Product Manager, you'll be responsible for leading and managing innovation to improve our members' and support agents' experience with our member management platform. You'll partner with design, engineering, operations, insights, and analytics teams across the Product and Customer Service organization, as well as third-party solution providers, to deliver the best-in-class enterprise platform experience.
Your key responsibilities will include:
* Providing product management leadership for our member management platform, including features, capabilities, data pipelines, APIs, and integrations with third-party solutions.
* Helping define strategy, capture requirements, clarify prioritization, identify dependencies, mitigate risks, and communicate a roadmap.
* Partnering with each CS functional team to better understand their vision and challenges and deliver the best possible solutions together.
* Managing the development and delivery of product features through close collaboration with our engineering and data scientist teams, as well as third-party solution partners and/or consulting firms.
* Understanding differences in support expectations in different regions around the world and tailoring the experience accordingly.
* Expanding product management responsibility to other tools as business needs present.
* Embodying the unique arenaflex culture.
**What We're Looking For**
To succeed in this role, you'll need:
* 5+ years of experience in product management for consumer or internal-facing products.
* A deep understanding of Customer Service business and contact center business.
* Prior experience working with member management products, whether third-party or in-house build.
* Quick learning and the ability to work in a fast-paced global environment.
* Exceptional multitasking abilities, with the ability to thrive in high-pressure environments and manage multiple priorities.
* Outstanding written and verbal communication skills, with the ability to build trust and create collaborative partnerships cross-functionally.
* Organizational leadership and influence without authority.
* Ability to make tough but informed decisions with both data and judgment.
* Ability to inspire, motivate, and lead designers and engineers.
* Demonstrated record of executing projects that measurably improved customer and agent experiences.
* Deep focus on delivering a great customer and agent experience.
* Experience working on global products and enterprise platforms is also beneficial.
**What We Offer**
At arenaflex, we're committed to providing a comprehensive compensation structure that includes:
* An annual salary, with the option to choose how much of your compensation you want in salary versus stock options.
* A compensation range of $160,000 - $390,000, determined by market indicators and your specific job family, background, skills, and experience.
We also offer a range of benefits, including:
* Comprehensive Health Plans
* Mental Health support
* 401(k) Retirement Plan with employer match
* Stock Option Program
* Disability Programs
* Health Savings and Flexible Spending Accounts
* Family-forming benefits
* Life and Serious Injury Benefits
* Paid leave of absence programs
* Flexible time off for full-time salaried employees
**Our Culture**
At arenaflex, we're proud of our unique culture and environment. We're an equal-opportunity employer, celebrating diversity and recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully, and we do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.
**How to Apply**
If you're passionate about delivering exceptional customer experiences and driving innovation in the entertainment industry, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our benefits and culture, and to submit your application.
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