**Job Summary:**
Join arenaflex, a pioneering leader in the electric vehicle industry, as a Full Stack Social Media Customer Support Manager. As a key member of our remote team, you will be responsible for delivering exceptional customer experiences, driving sales growth, and fostering a positive brand image across social media platforms. If you're a self-motivated, results-driven individual with a passion for customer service and social media, we want to hear from you!
**About arenaflex:**
arenaflex was founded in 2003 by Martin Eberhard and Marc Tarpenning, with a mission to accelerate the world's transition to sustainable energy. Today, we're a leading manufacturer of electric vehicles, solar power systems, and energy storage products. Our commitment to innovation, sustainability, and customer satisfaction has earned us a reputation as a forward-thinking company that values its employees and customers alike.
**Job Responsibilities:**
As a Full Stack Social Media Customer Support Manager at arenaflex, you will be responsible for:
* Collaborating with the Head of Customer Experience to develop and implement business strategies, while demonstrating sales leadership through active floor presence and job shadowing (70% of the time)
* Ensuring all team members deliver a top-level customer experience, proactively addressing and resolving any concerns related to vehicle quality and readiness
* Recruiting, training, and developing administration and staff, maintaining brief position satisfaction, providing continuous performance assessment, and ensuring adherence to arenaflex's policies and procedures
* Maintaining brand principles through office maintenance, display area show, and cost control, while ensuring consistency with arenaflex's dress code standard and preparation rules
**What You'll Bring:**
* A Bachelor's degree or 2+ years of relevant experience in a proven track record to meet or exceed objectives
* Self-starting business visionary with outstanding leadership abilities, exceptional attention to detail, and the capacity to focus on multiple tasks while adhering to business-critical deadlines
* Magnificent written and verbal communication skills with a dedicated and moral approach to sales and sales tasks
* Ability to foster collaborative relationships and act as a well-respected, trusted partner
* Ability to work nights and weekends in a retail environment, ability to move depending on the situation
* Valid driver's license in the country of work and ability to obtain required state licensing, where applicable
* This job requires you to have an Engine Vehicle Salesman Permit given by Virginia State Department of Motor Vehicles. Without the sales rep permit, you cannot participate in sales activities
* To check if you are qualified for the salesman permit, please contact the licensing office closest to you in the state of business.
**Pay and Benefits:**
As a full-time arenaflex employee, you will be eligible for the following benefits at day 1 of hire:
* Aetna PPO and HSA plans > 2 clinical plan options with $0 premium deduction
* Family-building, fertility, adoption, and surrogacy benefits
* Dental (including orthodontic inclusion) and vision plans, both have options with a $0 premium contribution
* Organization Paid (Health Savings Account) HSA Contribution when signed up for the High Deductible Aetna clinical plan with HSA
* Medical services and Ward Care Flexible Spending Accounts (FSA)
* LGBTQ+ care attendant services
* 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
* Organization paid Basic Life, AD&D, short-term and long-term disability insurance
* Employee Assistance Program
* Sick and Time Off (Strategic scheduling for pay positions), and Paid Holidays
* Back-up childcare and nurturing support resources
* Intentional benefits to include: basic illness, hospital reimbursement, accident protection, theft and legal services, and pet protection
* Weight loss and Tobacco End Projects
* arenaflex Babies program
**Worker benefits:**
* Employee discounts and benefits program
* arenaflex is an Equal Opportunity Employer/Government contractor committed to diversity in the workplace. All qualified candidates will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other element protected by relevant government, state or local regulations.
* arenaflex is also dedicated to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you require an accommodation at any time during the screening.
* For quick access to screen reading technology compatible with this website, click here to download a free compatible screen reader (free step-by-step tutorial can be viewed here). Please contact
[email protected] for additional information or to request accommodations.
* Security is a top priority for arenaflex. We incorporate it into our products and view it as a fundamental part of our business. To learn more about the information we collect and process as part of your application, please view our arenaflex Ability Protection Notice
**How to Apply:**
If you're a motivated and customer-focused individual with a passion for social media and customer service, we encourage you to apply for this exciting opportunity. Please submit your application through the link below:
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