At arenaflex, we're on a mission to revolutionize the way we connect with our customers and fans across the globe. As a key member of our Digital Marketing and Customer Relationship Management team, you'll play a vital role in shaping the future of our social media customer support strategy. If you're passionate about delivering exceptional customer experiences, staying ahead of the curve in digital marketing, and collaborating with a talented team of professionals, we want to hear from you!
**About arenaflex**
arenaflex is a leading global entertainment and media company that has been captivating audiences for generations. From our humble beginnings as an animation studio in the 1920s to today's status as a world-renowned brand, we've remained committed to creating unforgettable stories and experiences for families around the world. With operations in over 40 countries, our team of dedicated professionals works tirelessly to bring our brands to life, including Disney, ESPN, Disney Parks, and Experiences, and Consumer Products.
**Job Summary**
We're seeking an experienced Full Stack Social Media Customer Support Specialist to join our Digital Marketing and Customer Relationship Management team. As a key member of this team, you'll be responsible for providing exceptional customer support across our social media channels, collaborating with cross-functional teams to develop and execute social media campaigns, and analyzing data to inform our social media strategy. If you're a creative problem-solver with a passion for digital marketing and customer experience, we want to hear from you!
**Key Responsibilities**
* Provide exceptional customer support across our social media channels, responding to customer inquiries, resolving issues, and escalating complex problems to senior team members
* Collaborate with cross-functional teams, including social media, marketing, and customer service, to develop and execute social media campaigns that drive engagement and conversions
* Analyze data to inform our social media strategy, identifying trends, opportunities, and areas for improvement
* Develop and maintain social media content calendars, ensuring consistency and quality across all channels
* Utilize social media listening tools to monitor brand mentions, track customer sentiment, and identify areas for improvement
* Collaborate with our creative team to develop engaging social media content, including graphics, videos, and copy
* Stay up-to-date with the latest social media trends, best practices, and platform updates, applying this knowledge to inform our social media strategy
**Essential Qualifications**
* Bachelor's degree in Marketing, Communications, or a related field
* 2+ years of experience in social media customer support or a related field
* Proven track record of providing exceptional customer support across social media channels
* Strong understanding of social media platforms, including Facebook, Twitter, Instagram, and LinkedIn
* Experience with social media listening tools, such as Hootsuite or Sprout Social
* Strong analytical skills, with the ability to collect, analyze, and interpret data to inform our social media strategy
* Excellent communication and interpersonal skills, with the ability to collaborate with cross-functional teams
* Strong problem-solving skills, with the ability to think creatively and develop innovative solutions
**Preferred Qualifications**
* Master's degree in Marketing, Communications, or a related field
* 3+ years of experience in social media customer support or a related field
* Experience with social media advertising, including Facebook Ads and Twitter Ads
* Experience with social media management tools, such as Hootsuite or Sprout Social
* Strong understanding of data analysis and reporting, including Google Analytics
* Experience with content creation, including graphic design and video production
**Skills and Competencies**
* Strong understanding of social media platforms and their respective features
* Excellent communication and interpersonal skills, with the ability to collaborate with cross-functional teams
* Strong analytical skills, with the ability to collect, analyze, and interpret data to inform our social media strategy
* Strong problem-solving skills, with the ability to think creatively and develop innovative solutions
* Strong attention to detail, with the ability to maintain high-quality standards across all social media channels
* Strong time management skills, with the ability to prioritize tasks and meet deadlines
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Full Stack Social Media Customer Support Specialist, you'll have access to a range of learning and development opportunities, including:
* Ongoing training and development programs, including social media marketing and customer service training
* Opportunities to collaborate with cross-functional teams, including social media, marketing, and customer service
* Access to industry-leading tools and technologies, including social media listening tools and content creation software
* Opportunities to work on high-profile projects and campaigns, including social media advertising and content creation
* A dynamic and supportive work environment, with a focus on collaboration, innovation, and creativity
**Work Environment and Company Culture**
At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and collaborative. As a Full Stack Social Media Customer Support Specialist, you'll be part of a dynamic team that's passionate about delivering exceptional customer experiences and staying ahead of the curve in digital marketing. Our company culture is built on a foundation of creativity, innovation, and teamwork, with a focus on:
* Collaboration and teamwork
* Innovation and creativity
* Customer-centricity and customer experience
* Diversity, equity, and inclusion
* Professional development and growth
**Compensation, Perks, and Benefits**
As a Full Stack Social Media Customer Support Specialist, you'll be eligible for a range of compensation, perks, and benefits, including:
* Competitive salary and benefits package
* Ongoing training and development opportunities
* Access to industry-leading tools and technologies
* Opportunities to work on high-profile projects and campaigns
* A dynamic and supportive work environment
* A range of employee perks and benefits, including health insurance, retirement plans, and paid time off
**How to Apply**
If you're a creative problem-solver with a passion for digital marketing and customer experience, we want to hear from you! To apply for this exciting opportunity, please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you!
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